New to Mitel

[AlfredSpecial]

Hi all,

I am very new to mitel and have just done the 3300 course.

Does anyone have any advise for me as this system looks really involved compared to other system i have worked on.

Or even tips like commonly used maintenance commands to cancel alarms etc.

Thanks

 

[MitelInMyBlood]

Welcome to the group. Lots of help available here.

I also have a tip to offer:

Please resist all temptation to attempt CDE programming via the telnet (command line) interface. This can and eventually will lead to database corruption that a DBMS check will usually not find, yet you'll begin having weird, unexplainable, service-affecting symptoms. The recovery process is ugly, often requiring a "from scratch" system software reinstallation then a data restore. Easily an hour-plus of down time with your feet in the fire.

Best way to cancel alarms is to fix what's wrong ;-)

Are you employed by a Mitel service provider or by an end-user?

 

[AlfredSpecial]

Mitel service provider.

I will try my very best to avoid the telnet sessions.

Cheers

 

[MitelInMyBlood]

We've just begun some FAQ stuff. Only a couple things there right now, still maybe worth a look. Click on FAQ tab

What other eq are you certified on?

I am certified on the SX2K, SX200, 200_ICP, 3300, OpsMan, ISDN and ACD_2K

 

[AlfredSpecial]

certified on:

Full Toshiba range
Full Panasonic range
Siemens Hicom range
Avaya IP Office / INDeX

and now

Mitel 3300ICP which i am looking forward to as there seems to be loads to learn and loads of ways to log in!

 

[AlfredSpecial]

What are all the ways you can connect to a 3300 controller:

ESM tool via browser
Desktop tool via browser
Group admin tool via browser

telnet into E2T on port __?
Secure telnet into RTC on port __?

serial cable direct into maint port for E2T
Dim cable direct into RTC port under Controller

Have i missed any?

 

[Mitelpassion]

AlfredSpecial,

"There is more than one way to skin a cat" If you remember this with the 3300 you will go far

The online help "Features Reference" is worth a read. Have you registered with MOL?

E

 

[AlfredSpecial]

Mitelpassion.

Yes i have registered with MOL but have not yet had the time to read all the technical bulletins.

I will have a look at the features reference first then.

Cheers

 

[AlfredSpecial]

Can't find your recommendation.

Can you post a link for me?

Cheers

 

[MitelInMyBlood]

I don't think secure telnetting into the E2T is supported anymore (Rls 5.2x software) At least if it is, it's no longer on port 2002.

 

[Mitelpassion]

The features reference is part of the help file for the 3300. It is located on the actual system as part of the ESM or you can download an offline version under product documentation.

Secure telnet on port 2002 still is supported. You can't really program much here except the IP address and gateway etc of the controller.

E

 

[AlfredSpecial]

I have already downloaded the offline help and am in the process of going through it.

 

[MitelInMyBlood]

Old port # (2002 was it?) and id/password won't work on 5.2.6.8 software. Don't even see the login prompt, unless I'm doing sump'n wrong (like usual)

 

[mitelman]

telnetting to e2t still works for me on 5.2.6.8 just used it on Friday for my new LX controller.

 

[Mitelpassion]

Yup tried a short while ago and still works on port 2002. Also running the latest release software 5.2.6.8

Eugene

 

[jneiberger]

Out of curiosity, have any of you also had experience with Nortel gear? I'm wondering about the steepness of the learning curve for people switching from the Nortel world to the Mitel world.

I've hard that the Mitel stuff is hands-down easier to configure, but I've also heard from some experienced Mitel people that they dislike being forced to use the GUI because it makes certain tasks much harder.

Any thoughts about how easy it would be for a Nortel user to learn the Mitel stuff?

 

[MitelInMyBlood]

The MITEL, at least the SX200, 200ICP and SX2000 are far and away easier to program because they use intuitive plain english form names (the 200 even displays a menu) whereas with the Nortel you have to be fluent in cryptic LD numbers. This makes for good job security for Nortel techs ;-)

By comparison, the 3300 while still much easier than the Nortel, is very easy to learn if you're brand new to Mitel, but a P.I.T.A. to use for experienced Mitel techs, especially when you need to construct a very large complex database. Example, what it might take me 10~15 minutes to do in the ARS tables of the SX2000 it might take 20~30 mins to do it through the GUI interface of the 3300. This comparison will vary by task, but in every case I find the GUI awkward & slow compared to the CLI of the SX2000.

Mitel offers system admin courses for the SX2K and 3300, both are only a week in duration and go pretty deep, even taking the novice admin into trunk programming and advanced ARS. I think they also have a 3-day admin course for the 200_ICP and also touch on ARS there as well. Anyone know how long the M1 admin course duration is and what they teach?

 

[MitelTech]

You Said:
"Mitelpassion (IS/IT--Manageme) 25 May 05 2:39
Secure telnet on port 2002 still is supported. You can't really program much here except the IP address and gateway etc of the controller."

Get out your pencils kids, here's some commands I've learned for use at the RTC.
reboot <--obvious
appShutdown <--a cleaner way to reboot
hardreset <--when things have gone to the crapper
vmPortStatusInfo <--current state of embedded vm ports
iPVM_Stop & iPVM_Start <--used to stop/start the embedded vmail
ASUInfoPrint

All of the above are case sensitive, and do not work on all loads of 3300. Please, be careful, do not "test" them on live systems, you may get unexpected results.

 

[Mitelpassion]

Thanks MitelTech,

Well worth documenting and keeping!

E

 

[AlfredSpecial]

Very nice mitelTech