New to CM: Restrict call-forward-to-LD while allowing normal LD dialing?

[chippowell9]

Hi all, new to CM coming from Nortel CS1K world.

Question: Can I allow a 9611G phone user to dial long distance, but restrict external call forwarding to local numbers only (or fewer digits than LD normally requires?)

Background: Nortel CS1K will let a station dial long distance and also restrict long distance forwarding. Technically, it does this by restricting the number of digits the user can program after pressing the Call Forward button. A Nortel phone forwards without dial tone...it's phoneset programming. When the admin sets up a Call Forward key for a Nortel phone station, he or she programs "CFW 8" so the user can only forward to eight digits (9 + seven-digit local number). Or "CFW 4" so the user can forward only to internal four-digit extensions.

The CM doesn’t seem to allow similar programming. Thoughts?

 

[Xavaya4n0w]

Call-forward feature button on the phone is controlled by the COS on the first page of the station form.

The Restrict Call Fwd-Off Net would be set to n in the COS selected.

 

[chippowell9]

Can I allow a 9611G phone user to dial long distance, but restrict external call forwarding to local numbers only (or fewer digits than LD normally requires?)

Thanks Xavaya, but is that yes or no?

 

[kyle555]

nope. You can restrict call forward off net, or you can let call forwarding occur with the same permissions as the phone.

There's a special application SA8983 – Replace CPN when calls forwarded off-net - which maybe you can have your provider block LD from a particular DID and you use that.

Or, because call forwarded calls should be typically set up with CPN of the originator - a number that does not belong on your trunks, maybe you can have the provider forbid LD from numbers not assigned to your circuit.

 

[mikeydidit]

You can set this up using "Ch cov remo 1" tables. This lets you set a secondary coverage path that you control the ending destination. I like this instead of call forwarding. I set mine up so the end users press sac and their calls go to their cell.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[kyle555]

Well, mikey, that works too if you've got the time the manage external forwarding for everyone!


As far as I've ever known - the answer is no - you cannot set different permissions for call forwarding as for normal calling. If the phone can call it, and call forward external, then it can call forward to it.

I'm sure there are workarounds to accomplish only local forwarding. I'm thinking the least hands-on for an administrator would be 0ing out of the voicemail box and having the voicemail dialplan local only. And then it only gets exponentially more complicated with multi site voicemail

 

[chippowell9]

Thank you for the replies. Sounds like the short answer is no, not without some significant workarounds or carrier involvement. So funny that this is a simple, no-brainer feature on the Nortel PBXs and has been forever. To be fair, there are some simple, no-brainer Avaya features (Send All Calls) that Nortel doesn't have. And yes, I know they are the same company now.

Appreciate the responses.