New skillset excluded from GRTD

[Jim257]

Hi All,

I've trawled some backwaters to find an answer to this and I'm struggling..

We currently have GRTD running off our Symposium Express server. We've recently added a new application and skillset to our server and the new application is now available in GRTD, however the skillset is not.

The new skillset doesn't appear in the data source dropdown in GRTD either, however the application does.

Little help?

Cheers,

Jim.

 

[bajangsa]

Any agents connected to the Skillset and logged in?

 

[Jim257]

Yep, 24/7... Weird huh?

 

[bajangsa]

And you have shut down GRTD and started it again? - Also you might try to shut down the SCC server and start it again. Can you see the skillset in the normal real-time skillset display?