New PRI on MICS 6.1 will Not Dial Out

[nfcphoneman]

I have installed a PRI on a MICS 6.1 at a customer's site. I have configured my destination codes and routes. Calls can be received fine. However, we cannot dial out.

Once you dial the 7th or 11th digit, the Norstar gives a reorder tone and blanks the LCD screen.

I've checked with the LEC to verify settings.

Any suggestions? Thanks!

 

[PERRYPJ]

SEE IF YOU PLACED A NAME IN THE CUSTOMER NAME, IF SO TAKE IT OUT

OLD ROLMEN WORKING ON NORTELS

 

[nfcphoneman]

Thanks, but I had already removed the name.

BTW the telco is using a DMS-10 with NI2 protocol.

 

[hawks]

Name and also make sure that you are selecting channels opposite of the Telco. If they are ascending then you should be descending

 

[nfcphoneman]

Thank you Hawks. I had tried that has well.

 

[hawks]

Is it a full 23 channel PRI?

 

[nfcphoneman]

Yes, it is a full 23 channel PRI.

 

[Roldan]

just a shot in the dark, but did you look at the dial time out, too?

Louie Roldan

http://www.4vertex.com

 

[hawks]

Have you had the carrier monitor and see what digits are leaving the system?

 

[webephones]

yes need to check timers and dialout length in dialing plans menu...also never believe telco always get tburd and test yourself

If i lived in colorado i would be skiing already.But i dont so its a long 4 weeks till opening day.

 

[nfcphoneman]

Thanks for the replys. The carrier was rejecting the calls because I had not put a number in the OLI section for each extension. Once I did that, it worked like a champ.