Has anyone had any problems lately getting their 3300 app record cleared from the people at the AMC? I had a raid controller fail a while back a a site that operates a 24/7 call center (no resieliency). When the RAID controller was starting to fail I had things like the GUI start to go unresponsive at times and started to see functionality on the current system go. At the time I called, cleared the app record and synced the app record to a standby controller that we had. While the old controller was still limping along, I was able to sucessfully restore the backup to the other system. Then all at once we rebooted the poe switches and swapped the network cable over to the new system. Outside of the limping along the customer only noticed about 4-5 minutes downtime while the phones were rebooting.
Mitel's new policy is to have you swap the ibutton no matter what. For some reason they are adament about this too. I gave them this same scenario and explained to them had I done it their way we would have to:
is no pre-prep work that can be performed in a disaster recovery scenario. In this new process, you have to power the old controller down, remove it from the rack in most cases, remove the case and then remove the ibutton, then transfer the ibutton to the new system, put the cover back on, put it back in the rack and connect it, wait for it to boot up, sync to the amc, and then restore your backup…..then once all of those steps have been completed and the restore have completely finished, the customer will be back online. For a larger system you are looking at roughly 1-2 hours.
As a dealer, this really show mitel has no trust in you as a partner because this tells me that they think you are going to take the old system and try to resell it with the now invalid licenses. The problem in their paranoia is that you would never be able to upgrade the "stolen license" system because it has to check with the amc during upgrades.
Just wondering if anyone else see's a problem/annoyance with the new methodology.
Mitel's new policy is to have you swap the ibutton no matter what. For some reason they are adament about this too. I gave them this same scenario and explained to them had I done it their way we would have to:
is no pre-prep work that can be performed in a disaster recovery scenario. In this new process, you have to power the old controller down, remove it from the rack in most cases, remove the case and then remove the ibutton, then transfer the ibutton to the new system, put the cover back on, put it back in the rack and connect it, wait for it to boot up, sync to the amc, and then restore your backup…..then once all of those steps have been completed and the restore have completely finished, the customer will be back online. For a larger system you are looking at roughly 1-2 hours.
As a dealer, this really show mitel has no trust in you as a partner because this tells me that they think you are going to take the old system and try to resell it with the now invalid licenses. The problem in their paranoia is that you would never be able to upgrade the "stolen license" system because it has to check with the amc during upgrades.
Just wondering if anyone else see's a problem/annoyance with the new methodology.
