New IPO 500 version 9.0.0.0 build 829 default password not working. 1

[Autox95]

I have a customer that I'm a sub to that shipped an IPO to me for programing and install at a site. After starting it up I opened Manager and tried to log in to the Administrator account. The default password will not work. I tried the old pre 8.0 password also an it keeps telling me " Please check that the user details are correct." I broke the seal on the box myself so I know its new. Did Avaya change the passwords again?

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[intrigrant]

Did you change the working mode to essential?
Then first thing to do is to reset the security settings.

 

[Autox95]

No I didn't change anything. I can not log in to it to change a single thing.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[Autox95]

oh and BTW it is in Basic.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[Autox95]

My manager is 8.1 but if it needed a newer version of manager it should tell me it is incompatible. Not fail me on the log in.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[AACon]

I assume you've tried "Password" and "password" yes?
Have you tried logging into the security settings, or wiping them out?

-Austin
ACE: Implement IP Office

 

[Autox95]

Yes I have tried both.

I'm not sure how to do that.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[AACon]

You're programming and installing a ip office, but you don't know how to change or erase security settings on it? How about dte?

-Austin
ACE: Implement IP Office

 

[Autox95]

Im really not sure what your talking about. If I can't open the config I can't change anything.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[Autox95]

Besides that I pulled the SD card and tried to open the config. My 8.1 manager isn't compatible. Im going to have to download thw latest version tomorrow.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[amriddle01]

You don't reset the security settings via the config, that's what he's talking about

 

[philhill74]

Check secure communications (in preferences) is set to none or try R9 Manager - secure communications may be turned on in R8 Manager but the prompt to allow insecure communications does not appear

 

[Sean5150]

you need to upgrade your manager software to 9.0. You will not be able to open the config with 8.1.

 

[mkoker]

You will 100% need to be at the 9.0 release of manager.

NTS Direct

 

[hairlessupportmonkey]

frack'n hell. You answered your own question twice. Upgrade your manager.

ACSS - SME
General Geek

 

[yankblan]

@hairlessupportmonkey I scrolled down all the way to see when someone would point it out; lots of people already looking forward to their summer vacations!!

ACSS-SME

http://interconnexionsld.ca/

 

[intrigrant]

I assumed he used the right manager, so obviuos..