New ip 5610 install - freeze at Discover 192.168.0.10

[netwed]

Installing a new ip 5610 phone. I have VPN setup pix 5505 point to point. TFTP server 192.168.0.10 IP Phone (56xx) set to 0.0.0.0 The phone starts downloading all necessary software after downloadind i10d01a8_016.bin the phone ask for an ext. number and get stuck at Discover 192.168.0.10

this world is new and i'm seeing red...

 

[TomMills]

TT i think mostly its IT guys, so the phone system sort of falls into their remit. they are asked by their boss to change something, and they can spend 2hrs reading the docs, or get an answer in minutes here.

they dont need the understanding that we do. it is frustrating, because it seems pretty lazy to me. if you learn the way things work then you know for next time.

nice example here

http://www.tek-tips.com/viewthread.cfm?qid=1531284&page=1

20 minutes and its sorted.

if you are still bummed out at 12 have a liquid lunch, always sorts me out


arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[IPOfficeIreland]

might just do that Tom!
Don't get me wrong but you get the feeling sometimes that blood is being drawn from a stone. People want help but expect you to know what they have and haven't done, have a read of this example

http://www.tek-tips.com/viewthread.cfm?qid=1531618&page=1

 

[TomMills]

i do agree that people hugely underestimate the importance of firmware level, as the way things work changes from release to release,

and i never know how "simple" to make things, you dont want to make out that people are stupid, but if you dont know the level of their knowledge then you dont know where to start asking questions.

maybe we should sticky a thread at the top of the forum.

"how to get a decent answer"

loved your example by the way!

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[IPOfficeIreland]

Yea, there should be a "before you post" guideline, maybe even a simple test,
Q1: Do you know what you are doing?
Q2: Are you sure?
Q3: Are you really sure?
Q4: Have you done this or anything like this before?

If your answer is Yes to all of the above you may post...
If you answer No to any of the above then call in a local tech.

I'm pondering on the idea of a remote desktop type session to help the No people out, simple really, chargeable of course. Sizbut has me thinking about this place...

 

[mattKnight]

>sorry guys but this is ridiculous. Basic routing set up on IPO is standard network knowledge.

Thats why I butted out... cos I know nothing about routing

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

TT if you wanted something like that have a look at logmein rescue, its £500 a seat but pays for itself in a day or so.

have used teamviewer too but prefer logmein rescue.

its blindin, reboot and reconnect, no need for previously installed software, go to a website, pop in a pin and you are off. payment through paypal, easy peasy.



arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[IPOfficeIreland]

have used it Tom and now use NetViewer which is a step up, also records the whole thing as well as a voip conversation

 

[TomMills]

nice. expensive?

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[Pepp77]

We looked at Logmein and Teamviewer when we were deciding on the software to stick on our customers VM PCs to allow us to manage them remotely and opted for Teamviewer in the end and must say we are extremely impressed with it.

Best thing is the ability to transfer files from the remote PC to our PC - so we can leave traces running on the VM PC and then just copy them to us if we need them.

 

[TomMills]

logmein does that

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[mattKnight]

>logmein does that

So does UltraVNC (which is free)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[IPOfficeIreland]

ultra vnc is crap!
netviewer works out the same price as logmein rescue

 

[TomMills]

ultra vnc is crap!"

uh-oh,

i feel a remote support tool war coming on

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[IPOfficeIreland]

haha, anyway, we have officially hijacked this thread!

 

[mattKnight]

>ultra vnc is crap!

<stirs>
Why do think is it is not very good then
</stirs>

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.