New emergency services 101

[DoctorThaumaturgy]

HI,

I'm hoping someone can help with a problem I have dialling the new emergency 101 number from ACM.
Dial 101 and message comes back stating Number not recognised.
Call fails and traces show info element missing.
This following the same route as 999.

If I select the trunk using the TAC i can dial no problem on the same trunks.

Hva tried onbloc and changes in the outgoing route but nothing seems to help.

Help?

 

[4merAvaya]

Please provide a copy of the failed trace as well as the Route Pattern used to dial 101.

Kevin

 

[DoctorThaumaturgy]

Hi 4meravaya,

Here is the trace and route. I have set up a test route also.

Both calls on the trace were used using the test route.

Failed call ref = 2cb0
Good call with TAC = 6a16

Sorry for the long post having trouble attaching.

Many thanks

Doc


Failed Call Dialling Normally



4 14:36:27.005 62 4002380f <-- SETUP crv 0_2cb0
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 2c b0 Origination 2cb0
Q.931 Message Type: 05 Setup
<- SENDING COMPLETE (a1)
<- BEARER CAPABILITY 90 90 a3 3.1 kHz audio, 64 kbps, A-law
| coding standard: CCITT
| transfer mode: circuit-mode
| layer 1 indent: layer 1
<- CHANNEL IDENT a1 83 8a B-ch num 10, pref
<- PROGRESS IND local pvt netwk |cv pub netwrk serv local usr, ORIGination is non-ISDN
<- CALLED PARTY NUMBER ......................................... 101
| type of number: unknown type
| numbering plan: ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
<- LOCKING SHIFT TO CODESET 6
<- DISPLAY 13 chars: Portsmouth IT
5 14:36:27.044 60 4002380f ==> STATUS crv 1_2cb0 ie not impl !
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ac b0 Destination 2cb0
Q.931 Message Type: 7d Status
=> CAUSE local pub netwk: 99. Info elem non-existent/not impl
| 96 28
=> CALL STATE 01 call initiated
6 14:36:27.145 60 4002380f ==> CALL_PROC crv 1_2cb0
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ac b0 Destination 2cb0
Q.931 Message Type: 02 Call Proceeding
=> CHANNEL IDENT a9 83 8a B-ch num 10, excl (The Number you have called has not been recognised Message)
7 14:36:27.145 60 4002380f ==> PROG crv 1_2cb0
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ac b0 Destination 2cb0
Q.931 Message Type: 03 Progress
=> PROGRESS IND rmt pub netwk |cv pub netwrk serv rmt usr, DESTination is non-ISDN
15 14:36:29.604 62 4002380f <-- DISC crv 0_2cb0
D-channel port number: 4002380f ( User Hangs up)
Protocol Discriminator: 08 call control
Call Reference Value: 02 2c b0 Origination 2cb0
Q.931 Message Type: 45 Disconnect
<- CAUSE local pvt netwk |cv pvt netwk serv local usr:16. Normal clearing
16 14:36:29.684 60 4002380f ==> REL crv 1_2cb0
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ac b0 Destination 2cb0
Q.931 Message Type: 4d Release
17 14:36:29.684 62 4002380f <-- REL_COM crv 0_2cb0
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 2c b0 Origination 2cb0
Q.931 Message Type: 5a Release Complete











GOOD CALL USING TAC


100 14:53:53.396 62 4002380f <-- SETUP crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 05 Setup
<- BEARER CAPABILITY 90 90 a3 3.1 kHz audio, 64 kbps, A-law
| coding standard: CCITT
| transfer mode: circuit-mode
| layer 1 indent: layer 1
<- CHANNEL IDENT a1 83 88 B-ch num 8, pref
<- PROGRESS IND local pvt netwk |cv pub netwrk serv local usr, ORIGination is non-ISDN
<- CALLED PARTY NUMBER ............................... <<no number>>
| type of number: unknown type
| numbering plan: unknown plan
<- LOCKING SHIFT TO CODESET 6
<- DISPLAY 13 chars: Portsmouth IT
101 14:53:53.454 60 4002380f ==> STATUS crv 1_6a16 ie not impl !
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 7d Status
=> CAUSE local pub netwk: 99. Info elem non-existent/not impl
| 96 28
=> CALL STATE 01 call initiated
102 14:53:53.454 60 4002380f ==> SETUP_ACK crv 1_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 0d Setup Acknowledge
=> CHANNEL IDENT a9 83 88 B-ch num 8, excl
=> PROGRESS IND 82 88 local pub netwk, in-band info/pattern avail
103 14:53:55.975 62 4002380f <-- INFO crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 7b Information
<- CALLED PARTY NUMBER ........................................... 1
| type of number: unknown type
| numbering plan: ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
104 14:53:56.375 62 4002380f <-- INFO crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 7b Information
<- CALLED PARTY NUMBER ........................................... 0
| type of number: unknown type
| numbering plan: ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
105 14:53:56.935 62 4002380f <-- INFO crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 7b Information
<- CALLED PARTY NUMBER ........................................... 1
| type of number: unknown type
| numbering plan: ISDN/telphny plan E.164/3 |cv ISDN/telphny pln
106 14:54:01.214 60 4002380f ==> CALL_PROC crv 1_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 02 Call Proceeding
107 14:54:02.354 60 4002380f ==> ALERT crv 1_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 01 Alerting
=> PROGRESS IND rmt pub netwk |cv pub netwrk serv rmt usr, in-band info/pattern avail
=> PROGRESS IND rmt pub netwk |cv pub netwrk serv rmt usr, DESTination is non-ISDN
108 14:54:02.794 60 4002380f ==> CONN crv 1_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 07 Connect
109 14:54:02.794 62 4002380f <-- CONN_ACK crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 0f Connect Acknowledge

116 14:54:16.183 62 4002380f <-- DISC crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 45 Disconnect
<- CAUSE local pvt netwk |cv pvt netwk serv local usr:16. Normal clearing
117 14:54:16.264 60 4002380f ==> REL crv 1_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 ea 16 Destination 6a16
Q.931 Message Type: 4d Release
118 14:54:16.264 62 4002380f <-- REL_COM crv 0_6a16
D-channel port number: 4002380f
Protocol Discriminator: 08 call control
Call Reference Value: 02 6a 16 Origination 6a16
Q.931 Message Type: 5a Release Complete


Test Route





Pattern Number: 102 Pattern Name:
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 4 0 n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n y at-setup rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none




Original Route


Pattern Number: 1 Pattern Name: BT Route
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 4 0 n user
2: 3 0 n user
3: 2 0 n user
4: 1 0 n user
5: 98 0 9 n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n bothept none
2: y y y y y n n bothept none
3: y y y y y n n bothept none
4: y y y y y n n bothept none
5: y y y y y n y at-setup bothept none
6: y y y y y n n rest none

 

[4merAvaya]

From within the PBX, can you do 'list trace tac xxx' for both a good call and a bad call (xxx=DAC on the TG). Something in the Route Pattern is changing what is being sent to the carrier.

Kevin

 

[DoctorThaumaturgy]

Hi 4meravaya/Kevin

I have tried changing most things in the route but not really got anywhere. Here is the trace dialling normally. Unfortunately the TAC trace didn't show up in this trace. Call failed in this trace with Number not recognised.

Thanks

Rich



09:21:13 G711A ssff ps:20
rgn:1 [10.199.51.63]:57408
rgn:1 [10.199.49.20]:50032
09:21:15 dial 9101 route:ARS
09:21:15 term trunk-group 4 cid 0x2703
09:21:15 dial 9101 route:ARS
09:21:15 route-pattern 102 preference 1 cid 0x2703
09:21:15 seize trunk-group 4 member 20 cid 0x2703
09:21:15 Setup digits 101
09:21:15 Calling Number & Name NO-CPNumber Portsmouth IT
09:21:15 Proceed trunk-group 4 member 20 cid 0x2703


I know no denial event nothing I'm puzzled!!

 

[wellco9530]

How do you have this setup in "ars ana"...??
Looks like it should be: assuming this is the correct route pattern.....

101 3 3 102 scvl

Just checking possibilities.......

...bob...