New Email Account can send emails but can't receive

[sac9829]

Hi

I'm new to SBS 2003 but have managed to setup a new email account on a SBS which has other existing email accounts.

The new email address can recevie emails without any problems but as soon as someone tries to reply to this they receive the following message:

Your message has encountered delivery problems
to the following recipient(s):

Helenxxxx@xxxxxx.com.au
(Was addressed to Helenxxxxx@xxxxx.au)
Delivery failed after 1 attempts within 0 hours and 0 minutes
550

No recipients were successfully delivered to.


Any ideas what I need to change so this email address can receive emails?

 

[wahnula]

How did you setup the email account? POP3? SBS' POP3 connector? Exactly which steps did you take to configure the email account?

I ask this because if you are using Exchange correctly and create a new user with the Server Management Add User Wizard it automatically creates an Exchange mailbox for that user, which then is accessed through Outlook. Unless you are using some manner of POP3 it should be effortless.

Tony

Users helping Users...

 

[ShackDaddy]

Do you have a published public DNS MX record for your domain that points to another public DNS A record that resolves to your server's IP? That's required to get mail to your server, and you'd be able to send mail out (quite a bit of the time) without having that in place.

Do you have port 25 forwarded from your firewall to your server?

Dave Shackelford
Shackelford Consulting

 

[sac9829]

Yes I used the Server Management Add User Wizard to create the emailsv so not sure why they can't receive.

Any other ideas?

 

[sac9829]

Looks like the error code is as follows:

SMTP 550

 

[sac9829]

I have just used the add new user wizard which also creates the email details and the new test user has the exact same issues.

Any ideas where else I can look?

 

[noveyron]

What do you have as the primary address in ADUC?

 

[sac9829]

Not sure where can I check this.

So just to confirm with everyone all older users can send and receive without a problem but all new users I create can't receive from external email addresses but they can send to external addresses.

 

[noveyron]

Im not in front of a server right now, but ADUC (Active Directory Users and Computers)should be start/programs/administrative tools or similar.

Alternatively, Just use the SBS Server Management Console, go to the Users section, right click the problematic user, select properties. Have a look at the email addresses tab, see what addresses are there and which one is bold (Primary), compare to a user account that works correctly.

Are there any differences ?

 

[sac9829]

Yes I have already compared the email address settings in the server management console and users that can send and receive seem to have the exact same settings.

Any other ideas?

 

[noveyron]

Can you copy and paste the NDR (bounce message)?

Is your server authoratative for both domains, xxx.com.au and xxxx.au?

What is your internal network called, is it one or the above, or is it xxxx.local or similar?

 

[sac9829]

NDR is as follows:

Your message has encountered delivery problems
to the following recipient(s):

email@domain.com.au
(Was addressed to email@domain.com.au)
Delivery failed after 1 attempts within 0 hours and 0 minutes550

No recipients were successfully delivered to.


Not sure what you mean by both domains. Can you expand on this?


Name of server is AJSSRV01 (ajssrv01.username.local)

 

[noveyron]

In your original post, the mail bounced to helen at xxx.com.au, but was addressed to helen at xxx.au.

I am trying to figure out the relationship between xxx.com.au and xxxx.au

The NDR you just posted does not have this anomaly now?

 

[sac9829]

I see what you mean.

I think this was just a typo when I entered it so shouldn't be the issue.

 

[noveyron]

Ok, lets start from scratch here

You create a new user with the wizard. Lets call her Helen.
Helen can send email ok, her name appears in the GAL (Global Address List) and the properties of it in the GAL have been populated with the .local address as well as the .au address?

If somebody internal tries to reply to Helen, it bounces?
Does it bounce if they dont hit reply, they create a new email and type Helen's address in manually?

Waht happens with replying or manually typing Helen's address from outside of your domain?

I have to go and see a client now, but will pick it up later if nobody else has

 

[sac9829]

Yes create a new user with the wizard which creates the email address automatically.

Helen can send email internally and externally without an issue.

Internal users can send to Helen without a problem.

But external users can't email Helen.

All old users email accounts work perfectly but any new user has the same issue as Helen.

 

[noveyron]

Aha

Are you hosting your own email, or popping it from somewhere ?

 

[sac9829]

Hosting our own email

 

[noveyron]

Hmmm.
If all of the above is correct, ie:

1. The helen at xxx.au address appears in the properties of her account in the GAL
2. the xxx.au address appears on her email addresses tab in ADUC
3.You are indeed hosting your own email instead of popping it

Then it is a pretty strange problem IMO.

Go to network-tools.com and do an email validation test for helen at xxx.au and then post the results back here

 

[noveyron]

ps. Is the helen at xxx.au the primary address rather than the .local one ?