Mugsiensedgwick
Technical User
I am tasked with setting up a 2 station (will probably grow) call center and haven't got a clue.
We have licenses and vectoring turned on.
I have done a little vectoring.
Can anyone direct me to a 'how to' site?
What they're after is a reporting method.
Thanks,
-Randy
Here are my settings now.
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.3
ACD? y PASTE (Display PBX Data on Phone)? y
BCMS (Basic)? y Reason Codes? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
Business Advocate? n Service Observing (Remote/By FAC)? y
Call Work Codes? n Service Observing (VDNs)? n
DTMF Feedback Signals For VRU? n Timed ACW? y
Dynamic Advocate? n Vectoring (Basic)? n
Expert Agent Selection (EAS)? n Vectoring (Prompting)? y
EAS-PHD? n Vectoring (G3V4 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? n
Lookahead Interflow (LAI)? n Vectoring (CINFO)? n
Multiple Call Handling (On Request)? y Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? y Vectoring (Holidays)? y
(NOTE: You must logoff & login to effect the permission changes.)
We have licenses and vectoring turned on.
I have done a little vectoring.
Can anyone direct me to a 'how to' site?
What they're after is a reporting method.
Thanks,
-Randy
Here are my settings now.
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.3
ACD? y PASTE (Display PBX Data on Phone)? y
BCMS (Basic)? y Reason Codes? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
Business Advocate? n Service Observing (Remote/By FAC)? y
Call Work Codes? n Service Observing (VDNs)? n
DTMF Feedback Signals For VRU? n Timed ACW? y
Dynamic Advocate? n Vectoring (Basic)? n
Expert Agent Selection (EAS)? n Vectoring (Prompting)? y
EAS-PHD? n Vectoring (G3V4 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? n
Lookahead Interflow (LAI)? n Vectoring (CINFO)? n
Multiple Call Handling (On Request)? y Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? y Vectoring (Holidays)? y
(NOTE: You must logoff & login to effect the permission changes.)