Network Scripting Intrinsics - QUEUED & OUT OF SERVICE 2

[BMWF1]

Does the QUEUED command check if call is queued to EITHER local or network skillset, or only local skillset?

Similar question for OUT OF SERVICE
Does the OUT OF SERVICE command check if local AND network skillset (skillset is set up as network skillset) are out of service (not staffed) at the same time or just if local skillset is out of service (not staffed)?

Thx.
Eugene.

 

[ff7121]

From the NTP docuent M1_Scripting.pdf:

The Queued intrinsic returns a Boolean value of True if the call is queued to a
skillset (Local or Network), or an Agent or NACD queue. Use caution when
using the Queued intrinsic with NACD as the intrinsic returns a value of True
even if the NACD is closed because the call is still considered queued. This can
lead to all calls becoming stuck in a loop for a long time. As an alternative, use
other intrinsics like the Age of Call.

 

[janeenaj]

Depends on the release. 5.0 Q intrinsic looks at booth local and network. 4.2 only looks at local. Mixture of 5 and 4.2, 4.2 applies.

 

[BMWF1]

Thx guys. Based on some testing I did, I can tell with some confidence that the QUEUED intrinsic does count both local and network skillsets.

Can you please clarify if the OUT OF SERVICE intrinsic applies to both local and network skillsets in Symposium 4.2?

 

[yyrkroon]

OUT OF SERVICE is a local only.

Note: If you're using the Intrinsic to check a list of Skillset, all Skillset in the list must be OUT OF SERVICE for it to be true.

As for the QUEUED Instrinsic, it does check Local and Network. At one point when 4.2 was release, it only looked at Local, but has sinced been fixed with all of the SUs supplied.