BionicJohn
Technical User
BIG JOHN NEEDS TECH HELP
OK, you guys, see if yous can help me.
A friend at work has brand new WinXP Dell. It arrived yesterday. He followed all the setupinstructions, and it seems OK.
He completes the wizard to connect via his modem to his ISP, Freeserve.
It dials up Ok.
It says veryifying username and password.
It says can't connect, produces this error - "Error 720: No PPP control protocols configured" - and re-dials. It's stuck in this loop.
So he rings up Freeserve, who after a bit say the Dell is not set up correctly.
So he rings up Dell, who say that as the modem working OK, it's Freeserve's problem.
So he calls me. I search the MSKB and come up with "Error 720: No PPP control protocols configured" at and print it off.
Very confidently I go round to see him.
I get to:
"then double-click Network Connections.
Under Virtual Private Network, right-click the VPN connection, and then click Properties.
But the Network Connections window is empty. Void. Nowt. Nothing.
Where are all the icons and the connectoids?
I try to re-create one using my ISP, BTInternet. Exactly the same. It dials up Ok.
It says veryifying username and password.
It says can't connect, produces the error and re-dials.
Where have we gone wrong? Where are all the connectiods, VPN and the rest? How do I find them and get them to appear?
I don't understand WinXP - very confusing with all that gloss. Now Win2K - kid's play!
Iechyd da! John
01:54 06/08/2003 BST
OK, you guys, see if yous can help me.
A friend at work has brand new WinXP Dell. It arrived yesterday. He followed all the setupinstructions, and it seems OK.
He completes the wizard to connect via his modem to his ISP, Freeserve.
It dials up Ok.
It says veryifying username and password.
It says can't connect, produces this error - "Error 720: No PPP control protocols configured" - and re-dials. It's stuck in this loop.
So he rings up Freeserve, who after a bit say the Dell is not set up correctly.
So he rings up Dell, who say that as the modem working OK, it's Freeserve's problem.
So he calls me. I search the MSKB and come up with "Error 720: No PPP control protocols configured" at and print it off.
Very confidently I go round to see him.
I get to:
"then double-click Network Connections.
Under Virtual Private Network, right-click the VPN connection, and then click Properties.
But the Network Connections window is empty. Void. Nowt. Nothing.
Where are all the icons and the connectoids?
I try to re-create one using my ISP, BTInternet. Exactly the same. It dials up Ok.
It says veryifying username and password.
It says can't connect, produces the error and re-dials.
Where have we gone wrong? Where are all the connectiods, VPN and the rest? How do I find them and get them to appear?
I don't understand WinXP - very confusing with all that gloss. Now Win2K - kid's play!
Iechyd da! John
01:54 06/08/2003 BST