Netscreen Remote problem

[jamesjames1]

I have a clinet connecting to our VPN via Dialup. He is getting some errors which are stopping him connecting.

I have reset the Shared key but the client is still getting errors, can anyone point me in the right direction: Here is the log

4-04: 22:11:07.328 SafeNet VPN Client Version 10.3.5 (Build 6).
4-04: 22:11:08.546 No Interfaces detected.
4-04: 22:11:08.687 Filter table loaded.
4-04: 22:11:08.703 This is a version of NetScreen-Remote.
4-04: 22:11:29.109 Interface added: 192.168.1.33/255.255.255.0 on LAN "Realtek RTL8169/8110 Family Gigabit Ethernet NIC".
4-04: 22:13:06.406 This is a version of NetScreen-Remote.
4-04: 22:13:06.484 My Connections\Fast - Preshared Key has 0 length
4-04: 22:13:06.687 Filter table loaded.
4-04: 22:13:38.375 This is a version of NetScreen-Remote.
4-04: 22:13:38.437 My Connections\Fast - Preshared Key has 0 length
4-04: 22:13:38.656 Filter table loaded.
4-04: 22:14:40.062
4-04: 22:14:40.078 My Connections\Fast - Initiating IKE Phase 1 (IP ADDR=193.108.169.48)
4-04: 22:14:40.203 My Connections\Fast - SENDING>>>> ISAKMP OAK AG (SA, KE, NON, ID, VID 6x)
4-04: 22:14:40.312 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:14:40.375 There is no pre-shared key for this Policy Entry
4-04: 22:14:40.375 Failed to compute keys
4-04: 22:14:40.375 My Connections\Fast - Discarding IKE SA negotiation
4-04: 22:14:40.375 MY COOKIE 56 37 a1 1c 55 19 b0 35
4-04: 22:14:40.375 HIS COOKIE fb 58 41 4f 88 37 2d d
4-04: 22:14:44.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:14:44.250 My Connections\Fast - Received message for non-active SA
4-04: 22:14:48.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:14:48.250 My Connections\Fast - Received message for non-active SA
4-04: 22:14:52.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:14:52.250 My Connections\Fast - Received message for non-active SA
4-04: 22:14:56.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:14:56.250 My Connections\Fast - Received message for non-active SA
4-04: 22:15:00.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:00.250 My Connections\Fast - Received message for non-active SA
4-04: 22:15:04.250 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:04.250 My Connections\Fast - Received message for non-active SA
4-04: 22:15:08.265 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:08.265 My Connections\Fast - Received message for non-active SA
4-04: 22:15:12.265 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:12.265 My Connections\Fast - Received message for non-active SA
4-04: 22:15:16.265 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:16.265 My Connections\Fast - Received message for non-active SA
4-04: 22:15:20.265 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:20.265 My Connections\Fast - Received message for non-active SA
4-04: 22:15:24.265 My Connections\Fast - RECEIVED<<< ISAKMP OAK AG (SA, VID 2x, KE, NON, ID, HASH)
4-04: 22:15:24.265 My Connections\Fast - Received message for non-active SA

 

[paella33]

What is this:

There is no pre-shared key for this Policy Entry

and also: what is the log on the server?

 

[jamesjames1]

What does,

There is no pre-shared key for this Policy Entry mean.

There is definately a preshared key for the application configured.

the server logs have been over written - any ideas?

 

[jamesjames1]

I have a problemwith my netscreen 100 firewall. Its a hub firewall running quite a few VPNs to other companies.
While I was adding a new user via the the web GUI it timed out and now I cant log in at all. It seems the web interface has stopped working. I read somewhere that I might have max'd the 30 login sessions available.

Is there a way to reset the logins orget logged in some how. I would rather not reboot but will if I have to.

If I do reboot with all the VPNS come back up or will there be more problems....

Cheers

james

 

[jamesjames1]

I have a problemwith my netscreen 100 firewall. Its a hub firewall running quite a few VPNs to other companies.
While I was adding a new user via the the web GUI it timed out and now I cant log in at all. It seems the web interface has stopped working. I read somewhere that I might have max'd the 30 login sessions available.

Is there a way to reset the logins orget logged in some how. I would rather not reboot but will if I have to.

If I do reboot with all the VPNS come back up or will there be more problems....

Cheers

james

 

[webdavuser]

Did you try logging in via command line, (telnet, hyperterminal etc)?