Hi everyone!
Does anyone have any recent experience of using Netcall's Queuebuster in conjunction with Symposium?
We have just received a mailshot from a company touting for business, and "the management" made appreciative noises!
Does anyone know if it's worth looking at (I did some agent testing at Telewest three or so years back, and when it worked it was great - but to make it work, the IT team and Netcall's techs had to stand on their heads and look at it sideways :-D )
Any opinions (or alternatives!) would be of great help to us.
On this line, does anyone know if Nortel C.C.6 has functionality similar to this?
Thanks in advance,
Mike Healy.
Does anyone have any recent experience of using Netcall's Queuebuster in conjunction with Symposium?
We have just received a mailshot from a company touting for business, and "the management" made appreciative noises!
Does anyone know if it's worth looking at (I did some agent testing at Telewest three or so years back, and when it worked it was great - but to make it work, the IT team and Netcall's techs had to stand on their heads and look at it sideways :-D )
Any opinions (or alternatives!) would be of great help to us.
On this line, does anyone know if Nortel C.C.6 has functionality similar to this?
Thanks in advance,
Mike Healy.