netbackup 5.0 client connection refused

[bdfry]

Hello.. I'm experiencing the following:

Master Server: WIN2003, NB 5.0MP1
Client: WIN2003, NB 5.0MP1

When attempting to connect to the client via Host Properties, I am receiving an error stating "invalid error number".

Logs on the client under bpcd state:
13:14:52.000 [664.3588] <2> bpcd main: offset to GMT 18000
13:14:52.000 [664.3588] <2> bpcd main: Got socket for input 612
13:14:52.031 [664.3588] <2> logconnections: getsockname(612) failed: 10038
13:14:52.046 [664.3588] <16> bpcd setup_sockopts: setsockopt 1 failed: h_errno 10038
13:14:52.046 [664.3588] <2> bpcd main: setup_sockopts complete
13:14:52.046 [664.3588] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.326: Function failed: 17 0x00000011
13:14:52.046 [664.3588] <16> bpcd main: authentication failed: 17

Logs on the Master Server under bprd state:
13:14:51.936 [5348.4968] <2> nb_getsockconnected: host=gdot-go-cyfin service=bpcd address=xxx.xxx.xxx.xxx protocol=tcp reserved port=13782
13:14:51.936 [5348.4968] <2> nb_getsockconnected: Connect to gdot-go-cyfin on port 567
13:14:51.936 [5348.4968] <2> logconnections: BPCD CONNECT FROM xxx.xxx.xxx.xxx.567 TO xxx.xxx.xxx.xxx.13782
13:15:51.950 [5348.4968] <2> bpcr_connect: bpcr_connect timeout during select after 60 seconds on port 737

I also have a log entry stating:
nb_getsockconnected: unable to connect() to gdot-go-cyfin, No connection could be made because the target machine actively refused it.
bpcr_connect: Can't connect to client gdot-go-cyfin

any assistance would be greatly appreciated...

Brantley

 

[GreyWanderer]

MAke sure the NBU client service is started on client.

Make sure the master server is listed in the clients Servers tab.

 

[I21st]

It's been my experience that Netbackup requires proper DNS resolution before being able to connect to clients. Make sure that works from your master server first before troubleshooting the Netbackup portion.