NES CC 6.0

[3Sixty]

Hi Everyone,

I really just want a sanity check on the Contact Centre Multimedia Setup.

I have a client who has the following

CCMM 6.0
CCMS 6.0
CCT 6.0

The system is licensed as follows:-

40 Voice Standard agents
20 Voice Outbound agents
20 Email Agents
20 WC Agents.

I have been pulling my hair out trying to get an agent desktop to work. That was working and now has stopped.

Everytime the user logs in to the server they receive the following message:-

Unable to login user xxxx to CCMS
Please ensure the following
Your Phoneste is of hook
The agent is not already logged in.

I have attempted the following.
Removed user from CCMM
Removed Contact user from CCT
Removed user Login, PC name and terminal from CCT.

I have removed the 1140 handset and rebuild as a new extension. I have then added all the info required for the new extension

User in CCMM enable Voice and email
Disabled the CCT services and imported domain/username and associated terminal to the user and workstation. u ahve alos confimred ht eline was inported to the CTI database and added the new TN. But after all that the same error occurs. I thought it was a licensing issue so I removed any user who did not require EM contact option and confirmed the CCMS agent users was down to 20 but again still the same issue. Has anyone got any ideas please?

I is patched up until su06 and I know the patches have been uphraded but not sure if uogradung will fix of=r make worse .

Thanks,
Coin

http://www.3sixtynetworks.com

 

[cctechuser]

I would start with the latest patches and then give user Voice only contact type, try to firstly login via telset (prove no license issue), then login via CCT RefClient. Assuming this works, add Email capability then retry.

 

[ArvalTech]

Hi Colin,

Did you use exactly the same TN \ DN number. If so in the past I have found that after entering the details back into the database on the CCT you will need to complete a restart of the services. Let me know if you need more info.

Regards
Jason

 

[Newbie5]

Hi
On agent assignment try to give check on outbound and remove voice