Neoware Thin Client problems

[wvgirl64]

We are running Citrix Metaframe XP, FR2, SP2. We have many users connecting via Neoware thin clients, running version 5.3, Windows CE version 3.0.
We have a problem that keeps popping up. Users will try to connect and get a message box "Try to reconnect". Repeated tries get the same result. The Citrix server will log an Event Type: Warning
Event Source: TermService
Event Category: None
Event ID: 1004
Date: 12/17/2002
Time: 10:43:16 AM
User: N/A
Computer:
Description:
The terminal server cannot issue a client license.

This appears to be thin client related, as I can log on from another thin client to the same server immediately after this. We have tried setting the thin client back to factory default to help acquire a new license, but no luck. Have called Neoware also, but they are not aware of any cause. The only fix we have found is to unplug the terminal for about 4 hours. This is not a good fix.
Does anyone else have this problem and if so, have you resolved it? Any suggestions are very much appreciated.

 

[APlant]

Hello,
did you ever resolve this problem? I have the same problem on 2 machines.

Regards

 

[sboggs]

Afraid not. We are going to be moving our licenses to a new server, someone had told me that reinstalling the licenses was a fix. We will be doing that in the next month, so we'll see.

 

[damifino]

You may try stopping the Terminal Services licensing service and restarting. Then let the termial sit for 20 minutes and try it again. This works for the wyse systems I have.

 

[GaryKearley]

This is to do with the Terminal Services Licencing - and the storage of CAL's on the Server.

I have had the exact same problem, basically I had to re-do the Licence Server, including phoning M$ Clearing house.

You may also need to clear the registry of the server of the licenses assigned to the kit - if you look in the Terminal Services Licensing module, have the licenses been given an expiry date? if so, I had to call Microsoft to get help in clearing the license server and registry.

you may need to reflash the Neowares, but in my situation I did not and the issue has resolved itself.

If you need any help email me at gkearley [at] bgprint [dot] co [dot] uk, and I'll try to be more helpful...

Gary

Gary

"There are very few problems that cannot be solved through a suitable application of high explosives"