Need Voicemail for Merlin Legend R3.0 1

[Ryanm0085]

I aquired a Merlin Legend R3.0 from an old employeer and installed it in a Volunteer Fire Company i belong to. We are in desperate need of a voicemail system as our phone provider only allows us one mailbox. Is there a decent computer software out there that can tie into the system or do they make a voicemail module for the merlin legend. We would need approx. 10 mailboxes and preferably a few different menu options. Any help would be awesome. Thanks in advanced everyone!

 

[Ryanm0085]

Okay...im sorry for being so indecisive. I just want to make sure we only have to spend the necessary money. I am definitely going to upgrade to merlin magix 4. I saw somewhere that some Merlin Messaging can be set up using a web browser. Which revision does this refer too? I would love to be able to check our voicemail over the internet. Also, i found this Merlin Messaging r2 which if u say so, i'm ready to buy it.

http://item.mobileweb.ebay.com/viewitem?itemId=221015292311&index=8&nav=SEARCH&nid=73820465180

 

[pmcook]

You can use a broswer to listen to messages but not set up the system. It's not a big job to setup a MM. If I can do it anyone can. You just need to decide the CoS, create your mnessage boxes, configure your AAs and record the prompts. BTW, I have a Magix 4.7 card I was planning on putting up on eBay. If you are interested email me.

 

[Dexman]

Here is an example of one of those licenses:

http://www.ebay.com/itm/Avaya-Partn...977?pt=LH_DefaultDomain_0&hash=item3cc0765011

This is what the real one looks like:

http://www.atelephonesystem.com/jpg/Partner_6p_card_med_op.jpg

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[exsmogger]

The lettering is definitely different on the eBay item. In his description he claims it acts as a backup/restore card. For $180 I'll let someone else find out for sure.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[Dexman]

Buyer Beware! (Sorry for the topic detour).

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[Ryanm0085]

I just looked at Avaya's website and it actual says a R2.0 can be programmed using a pc over the LAN. Is this correct? I'm sure u know what ur doing. pmcook- i am definitely interested in ur processor, however, i dont know how to get your email.

 

[TouchToneTommy]

2.0 and up, you can download the GUI to program the Messaging system via the LAN port. If you are creating a large number of mailboxes, or need a visual on the AA setup, or need to troubleshoot outcalling issues, it is worth the time and trouble. If you are just setting up a few mailboxes, or simple AA modifications, the DTMF interface is just fine.

You can "manage" your messages via a web browser, pointed to the IP address of the Messaging, but it will call you at an extension to play the message through phone, instead of through the browser.

 

[Ryanm0085]

Thanks for clearing that up. Is there any Merlin Messaging that allows you to play or acess the voicemails over the internet?

 

[merlinman]

Yes, Newer releases can do Voice Mail to Email (Voice Only, no Speech to text conversion). This requires a certain release of MICROSOFT EXCHANGE SERVER and some Avaya Software(Free).

Info on this is on Avaya's website.

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[Ryanm0085]

Thank you all.

 

[Dexman]

Ryan had mentioned that he had purchased a new voicemail. There was some question about if it was a Merlin Messaging (the one that slides into an available slot in a system carrier) or if it was a Merlin Mail (the stand alone wall-mounted computer voicemail unit). He also was going to purchase a Merlin Magix R4 processor.

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[ineedhelp1234]

Im gonna try this again. For some reason I couldnt log back in so i had to create a new account. Magix 4.0 R7 is installed. Now i am working on the voicemail. Will be installing that today. if i need the password, how do i access it?

 

[TouchToneTommy]

The password should have come from the vendor.

However, if it has been defaulted, there is NO password - you set it the first time that you log in.

Try logging into mailbox 0#, with just # as the password, and if you are prompted "your password is too short, you must choose a new password", go ahead and create a new one on the spot.

If you are still stuck, contact me through my website and I can help you offline.

 

[Dexman]

Just to jog my memory Ryan, what is the release of the replacement voicemail? Is it a 2.0 or a 2.5?

Either way.....consider purchasing a spare drive for the voicemail. Hard drives don't last forever and they can fail at any time. There is a vendor located in New York that offers both traditional and flash drives for AT&T/Lucent/Avaya voicemail systems:

http://www.nyteldirect.com/Scripts/prodList.asp?idCategory=306

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[ineedhelp1234]

It is a 2.0. I havent tried accessing it yet. Hopefully tomorrow. The voice mail didnt come from a vendor but from ebay unfortunately. I am taking the risk. I have a lot of questions about the voicemail. i have to set up multiple mailboxes for different things that wouldnt necessarily have its own extension. is there any way i can assign multiple mailboxes to an extension so the mail light will flash if a few different mailboxes have messages? Or will each mailbox have to have a different extension assigned to it?

 

[Dexman]

The Avaya Merlin Messaging does support phantom mailboxes (leaving a message in a "guest" mailbox [one that does not have an associated phone] causes the message waiting light on a designated phone to turn on).

If you can't log in, try contacting the seller. If no luck, check TTT's suggestion. Replacement drives are shipped defaulted, so if you were able to order one it would be like starting with a "clean sheet of paper".

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[ineedhelp1234]

alright. i am reading the merlin messaging installation guide before i tackle this project. A couple things i just wanted to clear up. It says i must create a calling group and assign members. I am not really sure what that means. I am assuming i could just assign all the extensions to one calling group. Right now we only have 8 extensions and 1 phone line. Also, i dont plan on using Outcalling, but maybe in the future. I have a fax line i could use, but would have to make sure any calls coming in on that line are routed to the fax. I assume i would put the fax extension in its own calling group?

 

[TouchToneTommy]

This may not make a lot of sense, but follow the steps listed - you will be creating calling group 770 for voicemail, assigning the VOICEMAIL SYSTEM'S extensions to the group, making the group cover group 30, and then you will assign the extensions that need voicemail coverage to Coverage Group 30.



Merlin Messaging Initial Programming
Create Calling Group, Assign Group Members, Enable Rotary Signalling
F1 - SysProgram
F5 - Start
F6 - Extensions
PgUp - More
F4 - Grp Calling
F9 - Members
770 - Enter extension number of group
F10 - Enter
Enter group members in Ascending Order (use Ext. No., Log. ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed in order
F5 - Back
F1 - Hunt Type
770 - Enter extension number of group
F10 - Enter
F2 - Linear
F10 - Enter
PgUp - More
F1 - Group Type
770 - Enter extension number of group
F10 - Enter
F3 - Integ VMI
F10 - Enter
F5 - Back
F5 - Back
PgUp - More
F7 - RotaryEnabl
Enter Rotary Extension (Voice Mail Ports, use Ext. No., Log ID, or Slot/Port)
F10 - Enter - Repeat for all ports
PgDn - Inspect - Verify all ports are listed
F5 - Back
PgUp - More
F4 - Grp Calling
F3 - Group Coverage
770 - Enter extension number of group
F10 - Enter
30 - Enter Coverage Group Number
F10 - Enter
PgDn - Inspect - Confirm Coverage Group
F5 - Back
F5 - Back

 

[pmcook]

As usual Tommy's instructions are thorough and easy to follow. I just want to add that the VM has 2,4 or 6 ports. Each port answers on its own extension. Those extensions have to go into a call group which is usually 770. That way when you dial 770 or use a pre-programmed button the Magix will start dialing those extensions in linear fashion until one answers. To determine those extensions I just start at the last physical extension for a phone and dial from there until the first VM port answers. So if I have say 2 408 modules, I know my first VM extension will be after extension 115. So I dial extension 116, 117 etc until I find the first one. So if I have a 4 port VM my extensions would start at the first extension that answers and then you just add 3 more in sequence. That's the amateur way but it works.

 

[TouchToneTommy]

If you don't know the extension numbers of the VM ports, as the notes say, you can enter * and the Slot/Port or # and the Logical ID instead. So if you put your new VM card in slot 8, and it's a 4 port, you just dial *0801, *0802, *0803, and *0804. And when you inspect it to confirm that all the ports made it into the group, you will see the extension numbers.

That being said, if it doesn't conflict with anything else in the dial plan, I like to renumber all the ports on the VM card starting with 601, so it's easy to dial up any particular port, or the modem on older cards.