Need to Setup a Phantom TN as Just a Voice Mailbox Only

[ehidal1]

I forgot how to set one of these up. I have our Symposium setup to after hours forward to an extension, which is supposed to be a mailbox. However, I need to setup a phantom TN that is a mailbox only (or forward to mailbox). How do I set this up? Thanks

 

[RickyPone]

Bulid it as a phantom tn with dcfw or as an acdn with ncfw to voicemail.

 

[ehidal1]

That's how I remember building it...as an ACDN. Can you give me the steps on doing that? What LD and config? Thanks a ton.

 

[bhassell2000]

ld 23
new
acd
acdn is the num,ber you want to be dialed and forwarded to vm
ncfw is vm number
maxp 1

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[DFKSydney]

OK, heres another consideration..... You get messages left, but how do you notify any user????

 

[ehidal1]

Thanks a ton, Buddy!!

This is a small 3 person call center. They have a procedure that includes checking the voice mail in the AM. At some point in the past, this was broken. No one told me anything, until now of course there is an urgent need for this again. No telling how long it has been broken...

Thanks again