Need to re install the IVR .

[imrannoor19]

hi ,
can anybody help me in re installing the IVR as our previous server hard drive got corrupted .. so on replacement we have to re install the IVR ...
how can i go for it ??


Thank you

 

[imrannoor19]

it will be really grateful ti i can also be referred to the concern thread for it .. i am bit new in this field ..as my manager gave me the task to do it

 

[BIS]

Well - to start of, exactly what IVR is it? Conversant? AIR? AVP? AAEP? Something else?

Frankly, and please don't get me wrong, but if you have no experience with this I would not recommend you do this by yourself with the only input being us on a forum.

 

[imrannoor19]

Hi ,
Thank you BIS .. i will not get it wrong i know i am not recommended for it being first time.but i have 2 weeks for it to go for it .2 weeks have been given to me to figure it out how can it be done . if you can recommend me something stuff so that i can read it out and get prepared in these 2 weeks ..in which i may have questions , some points for clearance which i would like to share and ask help from all of you ..

Regarding the IVR type ..i will look for it and ask someone which one exactly it is ...


once again Thank You !!!

 

[klkk]

Did u do a backup previously? A restore could be the way out rather than install from scratch.

 

[imrannoor19]

hi ,
unfortunately no ..was installed couple of years back . might be the installer had the backup but no-one in this organization had taken it from them and then hard drive failure went on .for which now i guess as per re-installing from the scratch is the only way

That's why I have been given time for 2 weeks to do it .

 

[klkk]

Is it conversant or AIR?

 

[imrannoor19]

Hi guys ,

it is Avaya CIE

 

[imrannoor19]

guys ,

Our Ivr locally working extension is 3838

i have taken the trace to it . can anybody tell where is the issue ??


time data

12:56:08 active station 6029 cid 0x34e2
12:56:08 G711MU ssff ps:60
rgn:12 [10.0.21.211]:2662
rgn:1 [10.0.205.44]:2064
12:56:09 dial 3838 route:UDP|AAR
12:56:09 term trunk-group 381 cid 0x34e2
12:56:09 dial 3838 route:UDP|AAR
12:56:09 route-pattern 381 preference 1 location 1/ALL cid 0x34e2
12:56:09 seize trunk-group 381 member 36 cid 0x34e2
12:56:09 Calling Number & Name NO-CPNumber NO-CPName
12:56:09 Setup digits 3838
12:56:09 Calling Number & Name NO-CPNumber Imran noor za
12:56:09 dial 3838 route:UDP|AAR
12:56:09 route-pattern 381 preference 1 location 1/ALL cid 0x34e2
12:56:09 seize trunk-group 381 member 36 cid 0x34e2
12:56:09 denial event 1179: User busy D1=0x8c9d D2=0x111
12:56:09 idle trunk-group 381 member 36 cid 0x34e2
12:56:15 idle station 6029 cid 0x34e2

 

[montyzummer]

User busy D1=0x8c9d D2=0x111 got to be a clue,in effect whatever 3838 is in the system cant be reached , lots of variables that could be causing this but check your FRL restriction level on route pattern 381.

APSS (SME)
ACSS (SME)