Need to Change Phone setup

[takafoo]

So basically we had a user who used to have a PA - All their phone calls were forced through the PAs before hitting their phone. That function was recently turned off but now I need to turn it back on again - Unfortunatly I had no idea how! I only have the original DNB listing to compare to the current DNB listing. Does anyone know what commands/where I would need to start to make all calls for DN4404 go through the other line?

DN 4404
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 008 0 00 15 KEY 14 DES 2616 30 SEP 2009
(2616)
TN 008 0 00 09 KEY 00 H MARP DES 008000 2 SEP 2009
(2616)

Now it just shows as:

DN 4404
CPND
NAME XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 008 0 00 09 KEY 00 H MARP DES 008000 2 SEP 2009
(2616)

 

[cmassjohn]

In the first example the Directory Number (DN) 4404 appears on 2 different phones (key 14 of set "008 0 00 15" and key 0 of "008 0 00 09").

You need to add key 14 back onto set 8 0 0 15, will be something like "SCR 4404 0".

Check in LD20...
REQ PRT
TYPE TNB
TN 8 0 0 15

and see if it exists, if no you'll need to rebuild from scratch.


Alternatively check the current DN for the PA (LD 20, REQ PRT,. TYPE DNB) if it exists, get the TN from the DNB print and then print that TN as shown above. Look for a spare key and add the SCR 4404 there.


Senior Engineer, cmass

http://www.cmass-ni.com

 

[takafoo]

Thanks, I tried that but it won't allow me. I've included the error and the TNB listing for the phone if that can help at all?

REQ: chg
TYPE: 2616
TN 8 15
ECHG yes
ITEM key 14 scr 4404 SCH0369
KEY 14 scr 4404
SCH0369
KEY
ITEM ****

OVL000
>err sch0369
>

SCH0369
Function conflicts with existing call arrangement.

DES 2616
TN 008 0 00 15
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4300
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 6
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
UDI RCC HBTD AHA DDGA NAMA MIND PRSD NRWD NRCD NROD
USRD ULAD RTDD PGND OCBD FLXD FTTU
CPND_LANG ENG
RCO 2
EFD 4300
HUNT 000
EHT 4300
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 4409 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3409 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 2409 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
03
04
05
06
07
08 TRN
09 AO6
10
11
12
13
14
15
DATE 5 OCT 2011

 

[Wire12]

When making changes shouldn't you enter the complete TN

REQ: CHG
TYPE: 2616
TN: 8 0 0 15
ECHG: Yes
ITEM KEY 14 SCR 4404

At least that's the way I do it....

Good luck

 

[trvlr1]

On TN 8-9 is the DN set up as MCR or something other than SCR? If it is set as MCR you cannot mix the types, they both have to match (SCN and SCR are allowed but not SCR and MCR on the same number)

 

[bhassell2000]

I agree wiht trvlr1, post TN 8 9 or look at its programming

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[takafoo]

Thanks - This is the TNB for 4404:
REQ: prt
TYPE: tnb
TN 8 9
DATE
PAGE
DES

DES 008000
TN 008 0 00 09
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4303
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU 0010
LNRS 16
XLST
SCPW
SFLT NO
CAC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA
ICDD CDMD LLCN MCTD AUTU
GPUA DPUA DNDA CFXD ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
UDI RCC HBTD AHA DDGA NAMA MIND PRSD NRWD NRCD NROD
USRD ULAD RTDD PGND OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 4300
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 MCR 4404 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06 MWK 4303
07
08 TRN
09 AO6
10 ADL 16
11 RNP
12 CFW 4 9
13 ADL 16
14 SSU 0010
15
DATE 9 AUG 2011

 

[GHTROUT]

[tt]
REQ: chg
TYPE: 2616
TN 8 15
ECHG yes
ITEM key 14 MCR 4404
KEY
ITEM
[/tt]
Return until done

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