BrightTech
Technical User
- Mar 9, 2009
- 41
Good morning all.
I am hoping there is a solution to this.
I have a customer with CCR, IPO V6.0(18). What they want to do is prevent anyone in the company from dialing the agents in the call centre directly, but rather if the caller dials the agent number, eg 8950, then replace it with 4001 (Hunt Group)
I could always do this on an INDeX, but on IPO it does not allow me to modify an extension number. Any Ideas, I have tried:
Dial: 89XX
Feature: Dial Extn
Telephone Number:4001
And various other combinations.
Thanks in advance,
Kevin
I am hoping there is a solution to this.
I have a customer with CCR, IPO V6.0(18). What they want to do is prevent anyone in the company from dialing the agents in the call centre directly, but rather if the caller dials the agent number, eg 8950, then replace it with 4001 (Hunt Group)
I could always do this on an INDeX, but on IPO it does not allow me to modify an extension number. Any Ideas, I have tried:
Dial: 89XX
Feature: Dial Extn
Telephone Number:4001
And various other combinations.
Thanks in advance,
Kevin