Need support on dial 9 Nortel MICS PRI When dial 9 display states Invalid number. Incoming DIDS work fine. Been working for years. Provider 1

[Nortel dino]

Dial 9 Nortel MICS PRI When dial 9 display states Invalid number. Incoming DIDS work fine. Been working for years. Provider says not them. It seem that the fact that it is displaying Invaslid Number can be a MICS programming issue. Any thoughts would be appreciated.

Thanks

 

[pccsipoffice]

Given you did not say that the unit has lost memory, I would say, ACCESS Codes - Show
External change to none. You need to refer to the Norstar manual.

 

[Nortel dino]

The system has not lost memory yet. But this issue did start after the customer decided to reboot the system because 1 of his station modules was not working. The system does not seem to have lost any memory adn all incoming DID are still working. I did check the Access code are set to none.

Thanks

 

[pccsipoffice]

Check to see If the license code for the PRI card is present. I don't remember exact how to. If not see if you can find it and re enter it.

 

[curlycord]

I had sent the OP and email and he is just getting others opinions too.

"Given you get that error as soon as dialing 9 it tells me 9 is not programmed in Services/Routing/Dest

Go to Services/Routing/Dest Codes/ try to show "9" then make sure it is using the correct route such as 001
If 9 is not allowed to be entered then Pool codes/External Code is the problem.
Got SystemProgramm/AccessCodes/Line Pool Codes, make sure none are using 9
Also check SystemProgramm/AccessCodes/External Code, set it to none if it's at 9."

To add:
Make sure the Absorb is set correctly in Dest Code 9

 

[Nortel dino]

The issue is resolved. it was exactly what Curlycord told me to check.

Added destination code 9 it was set to none. Also set absorb all.
under normal mode I added route table 001. It was set to route table 000.
I set second dial tone to 9.

And dail nine outgoing calls worked!

Thank you!
Nortel Dino
Cat6.us

 

[Nortel dino]

I had sent the OP and email and he is just getting others opinions too.

"Given you get that error as soon as dialing 9 it tells me 9 is not programmed in Services/Routing/Dest

Go to Services/Routing/Dest Codes/ try to show "9" then make sure it is using the correct route such as 001
If 9 is not allowed to be entered then Pool codes/External Code is the problem.
Got SystemProgramm/AccessCodes/Line Pool Codes, make sure none are using 9
Also check SystemProgramm/AccessCodes/External Code, set it to none if it's at 9."

To add:
Make sure the Absorb is set correctly in Dest Code 9

Great Post! Thanks