Need help with understanding second line on 3904 sets

[LayDeeeDi]

Hi!
I have picked up quite a bit from this site so THANK YOU members! I am a complete newbie to the Nortel system or don't know the commands at all. Thanks to all the questions and solutions on this site I have learned a lot on how to do things on the PBX.

However, I have a situation where I need to add a 2nd line to a station on the Nortel Option 11c system we have. Our Customer Service folks cannot put a customer on hold and then dial another phone number so I needed to know how to add this functionality to their phones. I found the solution and added an open phone number to key 1 for the user. However what I don't know and my question is - does this 2nd station (3403) need to have a true definition and be configured to a port on the system?

Below is the DNB and TNB listings:
ld 20
REQ: prt
TYPE: dnb
CUST
DN 3386
DATE
PAGE
DES

CUST 00

DN 3386
CPND
NAME JANE DOE
XPLN 24
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 002 0 00 08 KEY 00 H MARP DES 3386 19 APR 2014
(3904)
===================================================================

REQ: prt
TYPE: tnb
TN 2 0 0 8
DATE
PAGE
DES

DES 3386
TN 002 0 00 08
TYPE 3904
CDEN 8D
CUST 0
FDN 91234567890
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 14
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 1
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 91234567890
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3386 0 MARP
CPND
NAME JANE DOE
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 3403 0 MARP
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 8000
17 TRN
18 AO6
19 CFW 4 3217
20 RGA
21 PRK
22 RNP
23 SCC 0001
24
25
26
27
28
29
30
31
DATE 19 APR 2014

==================================================================================

REQ: prt
TYPE: dnb
CUST
DN 3403
DATE
PAGE
DES

CUST 00

DN 3403
TYPE SL1
TN 002 0 00 08 KEY 01 MARP DES 3386 19 APR 2014
(3904)


Please be very detailed in the solution and let me know the commands that I might need, too. Thanks so much!!!

P.S.-Is there is listing of what all the CLS's mean?

 

[robl3000]

Hi, LayDeeeDi:

You do not need to build a full "station".

There are multiple few ways to handle this. I create a "roll-over" DN key. For us, it's the easiest method for our users. Our standard is each phone is provisioned with 2 lines by default.

Below is the basic recipe I use.

1.) The second DN (extension number assigned to the key 1), need not be one associated with a DID (external phone number), but just a free number in the system. i.e., 3XXX may be your primary extensions, 2XXX may be your secondary. 3386 & 2386. You can also make it a 5 digit for the secondary -- I have one site that is 6XXX and 26XXXX. However, depending on the software version / licensing, you may not be able to use 5 digits.
2.) Ensure CLS includes HTA, HunTing Allowed, which allows the roll-over magic to work.
** 3.) Ensure CLS includes IRA, (Incoming Ringing Line Preference Allowed)
3.) LHK 1 <-- this tells the system that if there is a call already on key 0, roll the call over to key 1. (Last hunt key)
** 4.) LPK 1 <-- this says that if a call is ringing on key 1, and the user lifts the handset, automatically answer that call. This saves the user from having to pick up the handset and then pressing the line key that is ringing. (line preference key)

Note that for this all to work, you need to make sure you are using keys 0 and 1.

** -- these are only needed, if you want to have incoming calls to roll over to the secondary key.

Below is an example from one of my systems.

[pre]
DES VOFF1
TN 069 0 00 05 VIRTUAL
TYPE 2007
CDEN 8D
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 4790
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS UNR FBA WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 4790
LHK 1
LPK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6741 1 MARP
CPND
NAME Visitor Office
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 26741 D MARP
02 ADL 16
03 DIG 1 1 V
04 HOT D 4 6742
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4790
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 9 APR 2014
[/pre]

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[LayDeeeDi]

Thanks a ton for the response robl3000!!
I made the changes and whalla - it works!!!