Need Help with LD Number and LD Code Issues

[cajunroadster]

Looking for help with an issue I'm having.
I have a Legend running the Magix 4.0 V7.0 with a 100D card in both slot 3 and 6. Slot 3 is my local PRI and slot 6 is my LD PRI. I have been running Slot 3 Local for quite some time now, with no issues, but have recently added slot 6 LD.
I had LD on a partial T1 coming in on a Newbridge Channel Bank, using 9 channels and going through a 408 and an 800 trunk card on the system. With that setup, I was able to use a comma (,) for auto dialing from a PC through the switch, and a single pause (1.5 seconds) in programmed numbers on the phone system itself to dial LD number plus the required LD code each person is assigned. These numbers are given to Verison Business from our facility and input in a table at their end. Here is the problem.
Since changing to the 23 channel PRi setup, my programmed LD numbers from before are no longer working. It appears there is a longer pause after the LD number is dialed and the request for LD code is recieved. I spoke with Tier 2 at Verison, and he says, once he receives the number, it is 1 second or less to send the LD code request.
Are there timing settings on this system to shorten the pause between # and code?

Thanks,
John B.

 

[Pepperz]

Don't now of any "pause timers", but this will be an issue on a PRI this way. Get wil Verizon, and see if they can do anything on their end. Otherwise, you may have to go to using account codes, and a call-accounting system.

Pepperzgm at gmail dotte comm

 

[cajunroadster]

Thanks, I've been working with the techs and engineers at Verison, and they are telling me the problem with the pause is on my system. I'll keep looking for an answer.

John B.

 

[cajunroadster]

Any more ideas on this?

Thanks,
John B.

 

[jgideon]

okay, I've re-read the post a couple times and have now decided maybe I'm not reading it correctly.

You say you're autodialing from a PC. Do you mean that a modem is dialing the number for you? If so, then the 'comma' pause time is a programmable parameter in the modem.

When I program any number into something here (be it credit card machine, fax machine, etc), I program a # at the end of the number. This signals an 'end of dial' to the switch so that it stops counting digits, processes ARS, seizes the trunk or sends the set up message. I would actually expect the call setup on the to be faster than on regular trunks. (At least, it is on my PRI.)

If you're dialing from a PC, have you tried adding extra ,'s or making sure there is a # after the dialled number and before the ,'s?

 

[cajunroadster]

Yes, on autodialing, I mean through the software on an AS400, for banking transactions and customer order confirmations. I am also dialing through a fax server for other transactions.

What I found from inputting the # after the number is that I am receiving the tone request from Verizon immediately after the # is dialed. This tells me that the delay is in my system. The best I can determine, is I need to look at the expected digits for LD dialing, because it appears to be waiting to verify all digits have been dialed before sending the number to Verizon.

The # works for the fax machines, but not in a programmed button (LD number # and code) of a station on the system. I'm guessing it's because # is used in feature programming as well.

Thanks for the help, much appreciated.
John B.

 

[jgideon]

Now I think I'm 'getting' it better. I've never successfully programmed pauses and LD code into a 'speed dial' (but it's been a while since I tried.) Do it all the time in modem configurations/dial strings. I've not played much with the PRI timeouts as I didn't want to screw with it. My experience has been that if you're using true ARS (1 +ac + number on all calls), it 'cuts through' to _plain) trunks after the NXX. On the PRI, it 'decides', but cannot transmit the call setup message until after end of dial has happened, either by timeout or #.

Is it safe assumption that the as400 is usually dialling the same number? If so, I'd call from an analog line say 5 times and count the number of seconds after the 'dialled' number before the code prompt from the carrier, and then adjust your , entries accordingly.

 

[cajunroadster]

Thanks,

I talked with the AS400 guy this morning about the #, and he had resorted to using 6 seconds of pause time to allow the number and code to go through. I still have to look at the PRI setting to see if it can send the number directly after it finishes dialing.

Thanks for the help,
John B.