Need help with G350 and MM711 analog boards please

[kkattfish]

We just moved one of our branches and here is the scenario.

5 ground start lines coming in that are good at the block. have them going into mm711 board 1-5 however I get no lights at all on the mm711 board after starting up. The lights do come on for the test upon startup.

When I run a display errors I get this:

HARDWARE ERROR REPORT

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

SERVER PLAT-ALM 0 0 01/16/14:21 01/16/14:21 1 0 0 s n
ERR-LOG 510 2 01/16/15:50 01/16/15:50 1 0 1 n n
001V603 DIG-LINE 1221 1537 40968 01/16/14:24 01/16/14:24 1 0 0 s n
001V603 DIG-LINE 1221 513 0 01/16/14:24 01/16/14:24 3 0 0 s n
001V604 DIG-LINE 1220 513 0 01/16/14:26 01/16/14:26 3 0 0 s n
001V606 DIG-LINE 1244 513 0 01/16/14:26 01/16/14:26 3 0 0 s n
9 TSC-ADM 3840 7 01/16/15:36 01/16/15:36 5 0 5 n n

I get no dial tones on any of the phones inside at all.
Thanks for any help and let me know if I need to post more info.

 

[phoneguy55]

Basic but...On page 1 of the trunk group from you have trunk type set to "ground start".

 

[kkattfish]

Yes, it is set to ground start.

 

[rgtrgt]

i think they only accept loop start

 

[phoneguy55]

That is incorrect. The MM711 accecpts loop start or ground start with a loop current of 18 to 120 mA.

Also, DID and CAMA.

Have you used your butt set to verify that these ground start lines are good?

 

[kkattfish]

Exactly, becuase nothing changed on the hardware settings, it was set to groundstart at the old location where it was working correctly.
I have an avaya partner coming out to look at it today.

 

[phoneguy55]

But what about using your butt set to verify the lines are good?

 

[kkattfish]

I have verified all 5 lines are good just using an analog phone and grounding it at the block to get tone.

 

[phoneguy55]

And the G350 is grounded as well? Not sure if that matters but you would like so...

 

[kkattfish]

yes, it is grounded properly that was one of the first things I double checked. I even reseated the card and checked to make sure it wasn't showing signs of failure. I'm stumped.