Need help with external transfers on MICS 2

[jwick]

Need someone's expertise to assist me with setting up an automatic external transfer on a MICS system.

Here's the scenario-- I'm in a telephone-intensive business and usually work from inside the office. On occasion, I do want to work from home and have my calls automatically routed to my home office number.

I have already setup these two things:
1) My receptionist handling an external transfer to me using an external autodial on the CAP module and...
2) A "hidden" CCR path that transfers the caller should they reach the auto-attendant after hours or on the weekend.

My question is:
Is there a way to have this transfer take place automatically by having my M7310 set at my main extension simply transfer the call to my home office so that I don't have to give out special return call instructions (such as press "8" when you get the auto-attendant, but if you call Monday, you press "223&quot?

As a side note, my system version is 30meF02 NAT.

Thanks in advance for your help. Please let me know if I can provide additional information.

-Jason

 

[jerryreeve]

Since you have MICS ver 3.0 software you do not have external forwarding on your phone. If you have a CO of your own (or a DID) you could use line redirectrion to send incoming calls out to your telephone. JerryReeve
Communications Systems Int'l
com-sys.com

 

[jwick]

Thanks for the response...

Two follow-up questions:

1) I'm setup with two intercom buttons to which calls are typically routed as well as one "private line" that appears and rings only at my set, but I use that for family only. I'm assuming that the Line Redirection feature can't be used on these intercom buttons, correct?

2) Do you know what the typical cost to upgrade software is, and which version I would need to add this feature?

Thanks again.

 

[jerryreeve]

Line redirection Feature 84 can be used on the private line but not on the intercom buttons. re price: contact a vendor (useually the company that sold you the system.) the software ver out now is 5.0 but ver 4.1 is the first release of external forward. If you are looking at upgrade you may have to upgrade your voicemail also if you have a NAM. JerryReeve
Communications Systems Int'l
com-sys.com