Need Help with Compact ICS

[tsu6000]

I have some older equipment that I would like to use with our current company. I am not in the phone industry but with every company I contact they all want to push new equipment on us that does far more than we need.
Our equipment is (1) Nortel Norstar Plus Compact ICS,(1) Norstar Flash , (1) Power Supply / conditioner , and (3)Nortel 7310 handsets.

We have a small home based business. We would like to use this existing equipment to answer calls, voicemail, on-hold audio or possible pre-recorded advertising while on hold, and I would like to be able to switch to an auto attendant after hours.

If this equipment will do all of that , what do we need to use it?. Just a phone line? or what, our phone company will not answer any of these question and transfers us to a sales rep who will not do anything without a contract and purchase of new equipment.

Any help would be greatly appreciated.

 

[Deweyhumbolt]

Your good. You need to consider how many calls from outside callers you want at any given time and that will tell you how many lines to order from telco. I would like to know the software level. Look on the side of the card that slips in to the CICS. What # is it and are there 2 line cards or 1, each line card gets you 4 outside lines.

 

[curlycord]

The system is capable of 8 lines (4 lines per card) and 24 digital satations (depending on software level and if small expansion card installed to the right).

Voice mail - Flash talk can use 1 or 2 digital ports depending if it has the expansion card labeled 4 at the bottom, if 4 then uses 2 ports off the phone system.
It can do as you need fior answering lines etc.

Lines- look to see if it has 1 or 2 large cards on the left side. Each card holds 4 lines so if you have 1 then your good to go.

Software - depending on type allows for expansion also but for your needs you are good to go.

Music- You need to buy a radio or contact a marketing on hold company to purchase/rent a device that will work with the system.

Recommend you call a company to re-install an existing system to avoid shysters.

CC

 

[tsu6000]

The card in the ICS is a memory card ID243G10 8MB 5.0V operation , I only see one card. The Numbers on the back of the card below the barcode are NNTM845513JC 2000/03/03 CICS-S 4.1 S/W W16.00 in the Flash box the card reads NNTM84551AHZ 2000/03/07 NT5B78EC 0002 Rel 02
E/S Flash VM 2.0.010 FEAT CART ( INSIDE THE BOX IT READS FLASH 2CH H/W)

 

[curlycord]

Telephone system (CICS) is 4.1
Voice Mail (Flashtalk) is 2.0 and is 2 Channel (1 port)

 

[tsu6000]

Do you have any sugestions on whats needed to get it operational. I have a business line through AT&T. Could I just have this system installed by my phone company without anythng else. Or do I need something else. I am very sorry for asking so many questions.

 

[curlycord]

If you read my first response under Lines-
Make sure there is one card in there.

Also needed is some wiring harness ( 2 amphoanl cables that connect to the front) but the company you hire will supply that.

Also each phone needs it's own cable back to the phone system....no looping.

If cable is good to go looks like 1-3 hrs of work.

 

[Deweyhumbolt]

Agree with curlycord, but your telephone co.(if you mean your telephone service provider), is not gonna install a used telephone system. You need what's called an interconnect. Between you and the telco provider.

 

[tsu6000]

thanks for you help, The 2 amphoanl it may have .
The ICS has two cables, each have a white block with about 20 wires connected to one side. They kinda look like a fuse block or something.

 

[curlycord]

Then your good to go!

Dewey I didnt see your first post, you must be faster typer.

 

[tsu6000]

Is telco short for telephone company? We previously used Alltel phone company and Centrex I believe.

 

[RikRodgers]

Yes. Telco, or the CO provider is the company you pay your monthly phone bill to.

To find an Interconnect, if you don't have a buddy who'll install it for you, just look under phone systems in the yellow pages, or you can find a Nortel distributor on Nortel's website.

 

[Deweyhumbolt]

Yes, Telco is short for your provider of dialtone. AT&T,Verizon,Qwest, or even cable companies, nowadays.

 

[tsu6000]

Thanks for everyones help. I thought that the my phone company was just trying to push new equipment on me. And now I know. Once again thanks