Need help with CallPilot

[mbrio]

Something happened to my greeting on our mainline. It says that the subscriber doesn't subscribe to this service. I set up a greeting on a DID number that is programmed on the phone (model 2616) but I can't get the main line to roll over to the this DID. This is an OPT11Mini. Key 11 is programmed to forward calls to vmail but when FWD is turned on it just rings. I don't know what mailbox it is trying to access. Any help is greatly appreciated!

 

[MagnaRGP]

It's trying to forward to the mailbox associated with the digits of the DID.

If you have a mailbox already created, then you need only add the DID as Ext2 within the mailbox and you are done.

 

[mbrio]

The mailbox is 400 which is the DID #. Currently, I have 700 as the EXT2. Should I have 400 for both?
With the forwarding to the Callpilot turned on shouldn't go to 400 mailbox directly?

 

[mbrio]

The key 12 is programmed as: SCC 0400
What does that mean?

 

[mbrio]

Maybe this is better:

KEY 00 SCR 400 0 MARP
CPND
NAME Switchboard
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 700 0 MARP
CPND
NAME Switchboard
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 740 0 MARP
CPND
NAME Front Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 741 0 MARP
CPND
NAME Front Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
04 TRN
05 AO6
06 MWK 390
07
08 PVN 8991 0
09 PVN 8992 0 MARP
10 PRK
11 CFW 4
12 SCC 0400
13 RNP
14 ADL 16 1
15
16 BFS 003 0 00 08
17 BFS 003 0 00 06
18 BFS 004 0 00 05

 

[grumpyone60]

SCC 0400 is the speed call list for that user.

 

[mbrio]

Thanks grumpyone60, at least I can rule that out as part of the problem.

 

[MagnaRGP]

post the entire TN

 

[mbrio]

Ok:

REQ: prt

TYPE: tnb

TN 3 0

DATE

PAGE

DES


DES TES
TN 003 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 2
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 000
LHK 3
LPK 3
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 400 0 MARP
CPND
NAME Switchboard
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 700 0 MARP
CPND
NAME Switchboard
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 740 0 MARP
CPND
NAME Front Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 741 0 MARP
CPND
NAME Front Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
04 TRN
05 AO6
06 MWK 390
07
08 PVN 8991 0
09 PVN 8992 0 MARP
10 PRK
11 CFW 16 93032454400
12 SCC 0400
13 RNP
14 ADL 16 1
15
16 BFS 003 0 00 08
17 BFS 003 0 00 06
18 BFS 004 0 00 05
19
20 BFS 004 0 00 15
21 BFS 005 0 00 15
22 BFS 008 0 00 09
23 BFS 007 0 00 05
24 BFS 007 0 00 04
25
26
27
28
29
30 BFS 003 0 00 01
31 BFS 003 0 00 02
32 BFS 003 0 00 03
33 BFS 003 0 00 04
34 BFS 003 0 00 05
35 BFS 003 0 00 06
36
37
38 BFS 003 0 00 08
39
40 BFS 003 0 00 10
41 BFS 003 0 00 11
42 BFS 003 0 00 12
43
44 BFS 003 0 00 14
45 BFS 003 0 00 15
46 BFS 004 0 00 00
47 BFS 004 0 00 01
48 BFS 004 0 00 02
49 BFS 004 0 00 03
50
51
52 BFS 004 0 00 06
53 BFS 004 0 00 07
54
55 BFS 004 0 00 09
56 BFS 004 0 00 10
57 BFS 004 0 00 11
58 BFS 004 0 00 08
59 BFS 004 0 00 12
DATE 23 DEC 2008


NACT

 

[mbrio]

Ijust noticed one thing. The FDN had no setting. I put in 390 (which is the voicemail) but it still says the subscribe does not subscribe. ugh!!

 

[dj4020]

Hunt and FDN should point to your Callpilot 390

 

[tnphoneman]

You are looking in the wrong area. The recording that tells you they do not subscribe comes from mail. add the dn to the sdn table and point that to your application. The call is getting to callpilot now you need to make the configurations there.

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[dj4020]

If there is a mailbox built 400 and hunt and fdn are set to forward to callpilot cdn / acd then it will go to that mailbox. Now with that said this question was centered around him trying to get the mailbox to answer the call. Another issue could be that his DID is trying to push 4 digits to callpilot rather than three you could try building a mailbox with 4400 see what that gets you. I see nothing here about getting an application to answer the call does there even exist an application?

mbrio if you pick up your phone and dial 400 does it go to the mailbox ? ? ? if it does then I believe what you are dealing with is how many digits are being passed when call comes in. Try to verify trace the call when test dialing it in LD 80 TRAK 003 0 00 00 it will show you what its doing.

 

[mbrio]

Ok, check this out. I miss spoke about the subscriber bit. Sorry to lead you down a bunk trail. The message was, "mailbox 8000 does not subscribe to this service". I had a Qwest tech trace the line. He said it was pushing 8000 for a mailbox. I changed the DN for Callpilot to 8000 and the darn thing works! I don't know why it pushes 8000, but got it working just in time to put those phones on auto. Thanks for all your help!!

 

[tnphoneman]

8000 is probably your LDN in ld 15. You can print in ld 21.

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