need help with announcement and group calling

[longneck]

i don't have much experience with merlin magix systems, but i've been thrown at this problem since i'm the only person in the company with telecom experience. i haven't touched one of these systems since it was called merlin legend.

anyway, this site i'm configuring is our short-term disaster recovery site. i created a calling group and renumbered it to 2224 (one of the did numbers) so anyone can answer the incoming calls. the type is Group Ring and Auto Logout. i added all of the extensions as members and programmed login buttons using *44.

this works, but i need to improve it. to that end i have three specific questions:

1) right now when you call it, it just rings until someone answers. how can i make it play hold music instead? there is already a music source configured that works when you push hold.

2) how can i stick a greeting in front of it? i have an integrated merlin messaging system.

3) auto logout is not working. the phone just keeps ringing and ringing. are Group Ring and Auto Logout not compatible?

thanks!

- Carl

 

[TouchToneTommy]

Group ring is a strange animal - It won't go to any type of overflow unless EVERYONE logs out of the group, and they won't auto logout.

How many extensions need to answer 2224? You could make an adjunct be 2224, and use Primary Coverage at up to 8 extensions to answer, or you could make one extension be 2224, and use Shared System Access buttons to receive the calls on up to 8 other extensions (so you'd have a total of 9 receiving calls)