Need help; system attendant, dnd, hunt group. Partner R6

[floggerSG]

Hello everyone. Iv been lurking here for some time, tons of great information!

Currently, our setup has a system attendant that catches all outside calls. Incomming calls can dial an extension at any time, press 5 to hit a calling group, and 0 for the system mailbox.

What our owner would like to accomplish, have 0 be forwarded to a user to act as a receptionist, ext 19. When the user is out of the office, use dnd or call forward to have calls push to a hunt group.

What I cant seem to get working is call forwarding from the users extension, to the hunt group(771). Is there any way to do this? I understand call coverage isnt available on hunt groups. Can dnd be forwarded to the hunt group, and not the users voicemail only when dnd is pressed?

If I set the call answer service operator to 771, it wont hit the operator all the time because the group is not linear. Moving the ext 10 phone, in the lobby isnt a problem. Nor is making the user switch from 19, to 10 if needed.

Any help, or ideas would be greatly appreciated. The past 4 years with this system have been pretty easy to figure out. This one's eluding me though!

Thanks,
Stan

 

[Telecomboy]

You can't forward a call to a group. Depending upon how often this change is needed, you could reprogram the 0-out option to point to the group. Then reprogram it to go back to x19, but that isn't as simple as hitting a button.

 

[TouchToneTommy]

Which voice mail system are you using, and do you use Night Service?

 

[sysconsultant]

If you have PMsg, you could use the Night button as a toggle. Night mode would be programmed like the Day mode - with this exception:
1. Day mode: program zero to ring X10
2. Night mode: program zero to ring the hunt grp

The user would need to be X10. When at their desk, the Night button is off and the calls ring there. When the person leaves, they press the Night button and the calls will ring the hunt group.

Also, the thread below is about voice mail coverage on a hunt group, if you needed it.


thread688-1164280

 

[floggerSG]

TouchToneTommy, Im not sure how to check the version on the partnermail through administration. But the device itself says R1, and it has a 4 port card in it.

The day/night mode sounds like it might be a viable option. I will have to look into that further, thank you sysconsultant.

 

[TouchToneTommy]

Log into the System Administrator's mailbox, and press 7 instead of 9 to get the release.

If you don't already use Night Service, that's where you would set the CALLING group (not HUNT group) that will take the calls. There IS voice mail coverage available for Calling Groups, IF you have Partner Messaging. Different releases allow more fine tuning.

 

[floggerSG]

Version is 1.0.17

 

[TouchToneTommy]

Swap 10 and 19, so that the Operator will have the Night Service button.

Set the Dial-0/Timeout for the Day menu to Ext. 10, for the Night menu to Ext. 72.

Make a Mailbox, with a phone, for 72

Put the answering extensions in Calling Group 2

Set the Transfer Return Extension for each voice mail port to themselves

Record a message in mailbox 72, "All operators are assisting other callers, please leave a message", and train someone to check it from time to time.

On a release 1, you don't have the option for "phantom destination", which would allow you to send 72's messages to some other "real" mailbox with a message waiting light, so they need to remember to check the mailbox.

 

[floggerSG]

TouchToneTommy, you are the man! Thank you very much for the help, it works perfectly.