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Need Help Reading caller name log

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Dexter0

Dexter0

Technical User
Aug 26, 2016
15
US
Hi,
when a user receive call from outside office . they dont see the caller name on there phones.
caller name feature is supported by service provider.
so just to verify if the caller name is coming in line or not , i took the logs through monitor (ISDN Layer 3 receive,send)
but i dont know what information i should see in logs to verify caller name ?
I am using PRI lines
I am using Avaya 9608 phones , and using DMS100 for switch type.....

and where do we specifically see name/number in system status ?

Below is the sample of Logs

CMVoiceMailStatus
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
Called[BoroughOperator Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [BoroughOperator Msgs=0]
Timed: 01/09/16 16:05
16:05:12 2377056928mS CMExtnTx: v=6422, p1=0
CMVoiceMailStatus
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
Called[BoroughOperator Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [BoroughOperator Msgs=0]
Timed: 01/09/16 16:05


********** Warning: TEXT Logging to Log File Name not Set File: STARTED on 1/9/2016 16:05:59 **********
16:05:13 2377057794mS H323Evt: Recv: RegistrationRequest 192.168.111.23; Endpoints registered: 47; Endpoints in registration: 0
16:05:14 2377058190mS SIP Rx: UDP 10.10.30.102:5062 -> 192.168.111.5:5060
REGISTER sip:192.168.111.5 SIP/2.0
Via: SIP/2.0/UDP 10.10.30.102:5062;branch=z9hG4bK1846937808;rport
Route: <sip:192.168.111.5:5060;lr>
From: "SewerLabEquip" <sip:6020@192.168.111.5>;tag=1053085512
To: <sip:6020@192.168.111.5>
Call-ID: 1070493419-5062-1@BA.BA.DA.BAC
CSeq: 66968 REGISTER
Contact: <sip:6020@10.10.30.102:5062>;reg-id=2;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B82496D85>"
Authorization: Digest username="SewerLabEquip", realm="ipoffice", nonce="2cb901f00c31f06a3ce9", uri="sip:192.168.111.5", response="a1b60482fe29b5a99842ecf0e57518a6", algorithm=MD5
Max-Forwards: 70
User-Agent: Grandstream HT702 1.0.4.8
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0

16:05:14 2377058195mS SIP Tx: UDP 192.168.111.5:5060 -> 10.10.30.102:5062
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.30.102:5062;branch=z9hG4bK1846937808;rport
From: "SewerLabEquip" <sip:6020@192.168.111.5>;tag=1053085512
Call-ID: 1070493419-5062-1@BA.BA.DA.BAC
CSeq: 66968 REGISTER
User-Agent: IP Office 9.1.2.0 build 91
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:6020@10.10.30.102:5062>
Date: Thu, 01 Sep 2016 20:05:13 GMT
Expires: 180
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: <sip:6020@192.168.111.5>;tag=3aad2fce6f3db1ff
Content-Length: 0

16:05:14 2377059560mS H323Evt: Recv: RegistrationRequest 192.168.111.22; Endpoints registered: 47; Endpoints in registration: 0
16:05:15 2377060393mS SIP Rx: UDP 192.168.111.48:5060 -> 192.168.111.5:5060

16:05:16 2377061648mS H323Evt: Recv: RegistrationRequest 192.168.111.50; Endpoints registered: 47; Endpoints in registration: 0
16:05:18 2377063102mS H323Evt: Recv: RegistrationRequest 192.168.111.40; Endpoints registered: 47; Endpoints in registration: 0
16:05:18 2377063242mS RES: Thu 1/9/2016 16:05:18 FreeMem=52024912 (Heap=50973428(2) + Cache=1051484) MemObjs=18675(Max 21223) CMMsg=10(10) Buff=5200 1364 1000 7418 5 Links=78884(87000) BTree=12964 CPU=04.33% CPUStats=04.55%/2/4/1456/21976/23423/00.99%/0/
03.47% MCR=0 MCW=0
16:05:18 2377063242mS RES2: IP 500 V2 9.1.2.0 build 91 Tasks=51 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=161 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=114(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:05:18 2377063243mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
16:05:18 2377063243mS RES5: CLog MemObjs=2304 FreePoolMem(Objs)=4992(96) TotalMem=371900
16:05:20 2377065595mS H323Evt: Recv: RegistrationRequest 10.10.10.198; Endpoints registered: 47; Endpoints in registration: 0
16:05:20 2377065817mS H323Evt: Recv: RegistrationRequest 10.10.40.169; Endpoints registered: 47; Endpoints in registration: 0
16:05:21 2377066192mS H323Evt: Recv: RegistrationRequest 10.10.40.152; Endpoints registered: 47; Endpoints in registration: 0
16:05:21 2377066346mS H323Evt: Recv: RegistrationRequest 192.168.111.21; Endpoints registered: 47; Endpoints in registration: 0
16:05:21 2377066850mS H323Evt: Recv: RegistrationRequest 192.168.111.39; Endpoints registered: 47; Endpoints in registration: 0
16:05:23 2377068435mS H323Evt: Recv: RegistrationRequest 192.168.111.46; Endpoints registered: 47; Endpoints in registration: 0
16:05:23 2377068619mS H323Evt: Recv: RegistrationRequest 192.168.111.43; Endpoints registered: 47; Endpoints in registration: 0
16:05:26 2377070390mS H323Evt: Recv: RegistrationRequest 192.168.111.20; Endpoints registered: 47; Endpoints in registration: 0
16:05:27 2377071495mS H323Evt: Recv: RegistrationRequest 10.10.20.193; Endpoints registered: 47; Endpoints in registration: 0
16:05:27 2377071987mS H323Evt: Recv: RegistrationRequest 192.168.111.29; Endpoints registered: 47; Endpoints in registration: 0
16:05:29 2377073313mS H323Evt: Recv: RegistrationRequest 192.168.111.38; Endpoints registered: 47; Endpoints in registration: 0

********** SysMonitor v9.1.2.0 build 91 [connected to 192.168.111.5 (CarlisleBoro)] **********
16:05:29 2377073817mS PRN: Monitor Status IP 500 V2 9.1.2.0 build 91
16:05:29 2377073817mS PRN: LAW=U PRI=1, BRI=0, ALOG=0, VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=2) 1-X=0 CALLS=5(TOT=34964)
16:05:31 2377075405mS SIP Rx: UDP 192.168.111.48:5060 -> 192.168.111.5:5060

16:05:31 2377075429mS H323Evt: Recv: RegistrationRequest 192.168.111.24; Endpoints registered: 47; Endpoints in registration: 0
16:05:32 2377076431mS H323Evt: Recv: RegistrationRequest 192.168.111.32; Endpoints registered: 47; Endpoints in registration: 0
16:05:34 2377078671mS H323Evt: Recv: RegistrationRequest 192.168.111.42; Endpoints registered: 47; Endpoints in registration: 0
16:05:36 2377080380mS H323Evt: Recv: RegistrationRequest 10.10.30.148; Endpoints registered: 47; Endpoints in registration: 0
16:05:37 2377081422mS H323Evt: Recv: RegistrationRequest 192.168.111.47; Endpoints registered: 47; Endpoints in registration: 0
16:05:38 2377082585mS H323Evt: Recv: RegistrationRequest 10.10.30.174; Endpoints registered: 47; Endpoints in registration: 0
16:05:38 2377082831mS PRN: Optimizing BTree Lists Completed...Started:2377082831
16:05:38 2377082970mS H323Evt: Recv: RegistrationRequest 10.10.20.188; Endpoints registered: 47; Endpoints in registration: 0
16:05:38 2377082993mS H323Evt: Recv: RegistrationRequest 10.10.60.139; Endpoints registered: 47; Endpoints in registration: 0
16:05:39 2377083224mS H323Evt: Recv: RegistrationRequest 192.168.111.44; Endpoints registered: 47; Endpoints in registration: 0
16:05:39 2377083328mS H323Evt: Recv: RegistrationRequest 10.10.10.105; Endpoints registered: 47; Endpoints in registration: 0
16:05:40 2377084278mS H323Evt: Recv: RegistrationRequest 10.10.10.164; Endpoints registered: 47; Endpoints in registration: 0
16:05:40 2377084290mS SIP Rx: UDP 10.10.10.118:5060 -> 192.168.111.5:5060
REGISTER sip:192.168.111.5 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.118:5060;branch=z9hG4bK388525158;rport
Route: <sip:192.168.111.5:5060;lr>
From: "ToddBCordless" <sip:6101@192.168.111.5>;tag=770422008
To: <sip:6101@192.168.111.5>
Call-ID: 1691012396-5060-1@BA.BA.BA.BBI
CSeq: 5058 REGISTER
Contact: <sip:6101@10.10.10.118:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B8249852B>"
Authorization: Digest username="ToddBCordless", realm="ipoffice", nonce="fdcd33d7a52784ef96be", uri="sip:192.168.111.5", response="12f1b8784982d474632e4a3462254e5e", algorithm=MD5
Max-Forwards: 70
User-Agent: Grandstream HT701 1.0.4.8
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0

16:05:40 2377084295mS SIP Tx: UDP 192.168.111.5:5060 -> 10.10.10.118:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.10.10.118:5060;branch=z9hG4bK388525158;rport
From: "ToddBCordless" <sip:6101@192.168.111.5>;tag=770422008
Call-ID: 1691012396-5060-1@BA.BA.BA.BBI
CSeq: 5058 REGISTER
User-Agent: IP Office 9.1.2.0 build 91
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:6101@10.10.10.118:5060>
Date: Thu, 01 Sep 2016 20:05:39 GMT
Expires: 180
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: <sip:6101@192.168.111.5>;tag=b36916056ed8f972
Content-Length: 0

16:05:40 2377084747mS RES: Thu 1/9/2016 16:05:40 FreeMem=51987600 (Heap=50940640(1) + Cache=1046960) MemObjs=18778(Max 21223) CMMsg=10(10) Buff=5200 1364 1000 7418 5 Links=78886(87000) BTree=12967 CPU=03.60% CPUStats=04.20%/5/8/1456/22005/23423/00.96%/1/
03.45% MCR=0 MCW=0
16:05:40 2377084748mS RES2: IP 500 V2 9.1.2.0 build 91 Tasks=51 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=162 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=114(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:05:40 2377084748mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
16:05:40 2377084748mS RES5: CLog MemObjs=2304 FreePoolMem(Objs)=4992(96) TotalMem=371900
16:05:41 2377085338mS SIP Rx: UDP 192.168.111.48:5060 -> 192.168.111.5:5060
REGISTER sip:192.168.111.5;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.111.48:5060;rport;branch=z9hG4bKPjMocnPrNLDQpoS.DR2LUHBu9a0BRq1SDS;alias
Max-Forwards: 70
From: <sip:6912@192.168.111.5>;tag=DmvznX.GV.C6fQZDtZsLOnsmsgVvtI42
To: <sip:6912@192.168.111.5>
Call-ID: EJWZUn-p.XDGrHU1LBIVTSP-etwTneki
CSeq: 58357 REGISTER
User-Agent: Avaya B179 2.3.0
Contact: <sip:6912@192.168.111.48:5060;ob>
Expires: 1800
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Length: 0

16:05:41 2377085342mS SIP Tx: UDP 192.168.111.5:5060 -> 192.168.111.48:5060
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.111.48:5060;rport;branch=z9hG4bKPjMocnPrNLDQpoS.DR2LUHBu9a0BRq1SDS;alias
From: <sip:6912@192.168.111.5>;tag=DmvznX.GV.C6fQZDtZsLOnsmsgVvtI42
Call-ID: EJWZUn-p.XDGrHU1LBIVTSP-etwTneki
CSeq: 58357 REGISTER
User-Agent: IP Office 9.1.2.0 build 91
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Digest nonce="80c15b94c06a912070dc",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: <sip:6912@192.168.111.5>;tag=449cf03f37cf108c
Content-Length: 0

16:05:41 2377085347mS SIP Rx: UDP 192.168.111.48:5060 -> 192.168.111.5:5060
REGISTER sip:192.168.111.5;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.111.48:5060;rport;branch=z9hG4bKPjLoopD6GNwsNTfWorfezIFc2PuC5q6QFV;alias
Max-Forwards: 70
From: <sip:6912@192.168.111.5>;tag=DmvznX.GV.C6fQZDtZsLOnsmsgVvtI42
To: <sip:6912@192.168.111.5>
Call-ID: EJWZUn-p.XDGrHU1LBIVTSP-etwTneki
CSeq: 58358 REGISTER
User-Agent: Avaya B179 2.3.0
Contact: <sip:6912@192.168.111.48:5060;ob>
Expires: 1800
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Authorization: Digest username="CandlandConf", realm="ipoffice", nonce="80c15b94c06a912070dc", uri="sip:192.168.111.5;transport=udp", response="e1641eb66c6726ba67f51a4b35c1a4bd", algorithm=MD5
Content-Length: 0

16:05:41 2377085352mS SIP Tx: UDP 192.168.111.5:5060 -> 192.168.111.48:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.111.48:5060;rport;branch=z9hG4bKPjLoopD6GNwsNTfWorfezIFc2PuC5q6QFV;alias
From: <sip:6912@192.168.111.5>;tag=DmvznX.GV.C6fQZDtZsLOnsmsgVvtI42
Call-ID: EJWZUn-p.XDGrHU1LBIVTSP-etwTneki
CSeq: 58358 REGISTER
User-Agent: IP Office 9.1.2.0 build 91
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:6912@192.168.111.48:5060;ob>
Date: Thu, 01 Sep 2016 20:05:40 GMT
Expires: 180
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: <sip:6912@192.168.111.5>;tag=e25156c5c37dc412
Content-Length: 0

16:05:42 2377086251mS H323Evt: Recv: RegistrationRequest 10.10.30.187; Endpoints registered: 47; Endpoints in registration: 0
16:05:42 2377086599mS H323Evt: Recv: RegistrationRequest 10.10.30.120; Endpoints registered: 47; Endpoints in registration: 0
16:05:43 2377087389mS H323Evt: Recv: RegistrationRequest 192.168.111.25; Endpoints registered: 47; Endpoints in registration: 0
16:05:44 2377088795mS H323Evt: Recv: RegistrationRequest 10.10.50.6; Endpoints registered: 47; Endpoints in registration: 0
16:05:44 2377088821mS H323Evt: Recv: RegistrationRequest 10.10.40.176; Endpoints registered: 47; Endpoints in registration: 0
16:05:45 2377089386mS H323Evt: Recv: RegistrationRequest 10.10.10.149; Endpoints registered: 47; Endpoints in registration: 0
16:05:45 2377089754mS RES: Thu 1/9/2016 16:05:45 FreeMem=51949556 (Heap=50907852(2) + Cache=1041704) MemObjs=18894(Max 21223) CMMsg=10(10) Buff=5200 1364 1000 7418 5 Links=78888(87000) BTree=12967 CPU=03.77% CPUStats=03.72%/2/4/1456/22038/23423/01.01%/0/
03.50% MCR=0 MCW=0
16:05:45 2377089755mS RES2: IP 500 V2 9.1.2.0 build 91 Tasks=51 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=163 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=114(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:05:45 2377089755mS RES4: XML MemObjs=63 PoolMem=4876404(2) FreeMem=4861100(0)
16:05:45 2377089755mS RES5: CLog MemObjs=2304 FreePoolMem(Objs)=4992(96) TotalMem=371900
16:05:47 2377091272mS H323Evt: Recv: RegistrationRequest 10.10.20.153; Endpoints registered: 47; Endpoints in registration: 0
16:05:50 2377094100mS H323Evt: Recv: RegistrationRequest 10.10.30.195; Endpoints registered: 47; Endpoints in registration: 0
16:05:50 2377094662mS H323Evt: Recv: RegistrationRequest 10.10.20.140; Endpoints registered: 47; Endpoints in registration: 0
16:05:50 2377094794mS H323Evt: Recv: RegistrationRequest 192.168.111.51; Endpoints registered: 47; Endpoints in registration: 0
16:05:52 2377096259mS SIP Rx: UDP 10.10.30.102:5060 -> 192.168.111.5:5060
REGISTER sip:192.168.111.5 SIP/2.0
Via: SIP/2.0/UDP 10.10.30.102:5060;branch=z9hG4bK1408209140;rport
Route: <sip:192.168.111.5:5060;lr>
From: "SewerLabBack" <sip:6019@192.168.111.5>;tag=685251841
To: <sip:6019@192.168.111.5>
Call-ID: 138098400-5060-1@BA.BA.DA.BAC
CSeq: 66975 REGISTER
Contact: <sip:6019@10.10.30.102:5060>;reg-id=1;+sip.instance="<urn:uuid:00000000-0000-1000-8000-000B82496D85>"
Authorization: Digest username="SewerLabBack", realm="ipoffice", nonce="e67927c3221a5d0ae562", uri="sip:192.168.111.5", response="ccea743560daa16ac874065dcf5c3df9", algorithm=MD5
Max-Forwards: 70
User-Agent: Grandstream HT702 1.0.4.8
Supported: path
Expires: 3600
Allow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
Content-Length: 0
 
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Can't see that the log contains an actual call.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Go back to the Monitor screen and use the Call tab instead of the ISDN tab and make the call again
 
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