Need help please figuring out how t

[richb808]

Need help please figuring out how to program abbreviated dialing group list 3's dial code 02...keep getting waved off.

display feature-access-codes Page 1 of 10
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: *81
Abbreviated Dialing List2 Access Code: *82
Abbreviated Dialing List3 Access Code: *83
Abbreviated Dial - Prgm Group List Access Code: *80
Program Access Code: *84

display abbreviated-dialing group 3 Page 1 of 3
ABBREVIATED DIALING LIST

Group List: 3 Group Name: Speed Dials
Size (multiple of 5): 50 Program Ext: Privileged? n
DIAL CODE
01: 915555553382 16: 915551234731
02: 95558181 17: 915553338955


*80 3 (wave off)
*80 03 2 9 (wave off)

 

[bignose21]

you assign the group to the station?

Assigning telephones for group lists
Procedure
1. Type change station n, where n is the extension that you want to assign to the group
list.
Press Enter.
The system displays the Station screen.
2. Click Next until you see the Abbreviated Dialing area.
3. Type group in any of the three List fields.
Press Enter.
The system displays a blank list number field.
4. Type the list number in the list number field.
When you assign a group list or a personal list, you must also specify the personal list
number or the group list number.
5. Press Enter to save your changes.

 

[richb808]

Hi bignose21, yes station assigned to group 3
display station 15555553750 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:

ABBREVIATED DIALING
List1: personal 1 List2: group 3 List3: system

 

[bignose21]

as you assigned the group is it not just *80 02 xxxxxxx to program the 02 entry? and *8202 to dial it?

 

[richb808]

The *82 02 worked to successfully call list 3's Dial Code 02 entry, yep.

But when trying to program the list 3's DC 02 entry to a new number, I still get waved off...
*80 02 95 (wave off)
*80 2 (wave off)

 

[AvayaTier3]

you are using station list 2 which is group 3

change station 2327                                             Page   4 of   6
                                     STATION
 SITE DATA
       Room: HomeOFC                                    Headset? n
       Jack:                                            Speaker? n
      Cable:                                           Mounting: d
      Floor:                                        Cord Length: 0
   Building:                                          Set Color:

ABBREVIATED DIALING
     List1: enhanced 1        [b] [COLOR=#CC0000]List2: group   3[/color][/b]          List3: personal 1




BUTTON ASSIGNMENTS
 1: call-appr                            5: abrv-dial  List: 1 DC: 000
 2: call-appr                            6: abrv-dial  List: 1 DC: 001
 3: call-appr                            7: abrv-dial  List: 2 DC: 000
[b][COLOR=#CC0000] 4: abrv-dial  List: 2 DC: 02[/color][/b]            8: abrv-dial  List: 2 DC: 001

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[richb808]

Hi AvayaTier3,

Yes setting station's button to abrv-dial List:2 DC:02 works to call that number.
And also using FAC *82 works (*82 02) to call the number programed for group 3's DC 02.

However, I can't get it to work when trying to reprogram (change) the group 3's DC 02 phone number entry.
When I try *80 02 say, then try program a new number I get waved off tone.
Basically, I am trying unsuccessfully so far, to use the Abbreviated Dial - Prgm Group List Access Code: *80 to program (change) the number for group 3's DC 02 entry.
I'm able to re-program (change) phone numbers for dial code entries for personal lists, but can't seem to figure it out for group lists.

 

[Sean655]

Does tracing the station while trying to reprogram that entry show anything useful?

 

[bignose21]

Have you tried change abbreviated-dialing group 3 on page 1 set the Program Ext to the phones extn number

 

[richb808]

HI bignose21,

abbreviated dial group 3 does have Program Ext: set to the extension being used...and is set with
[tt]ABBREVIATED DIALING
List1: personal 1 List2: group 3 List3: system

display abbreviated-dialing group 3 Page 1 of 3
ABBREVIATED DIALING LIST
Group List: 3 Group Name: Speed Dials
Size (multiple of 5): 50 Program Ext: 1555.555.3750 Privileged? n
DIAL CODE
01: 915555553382 16: 915555554731
02: 95558181 17: 915555558955[/tt]

Is anyone able to please try program a group speed dial entry on their setup and see if it also doesn't work for them?
I'm beginning to think this is an Avaya bug.

 

[richb808]

Hi Sean655,

Here's the trace whilst trying to program the group speed dial entry:

[tt]list trace station 15555553750 Page 1
LIST TRACE
time data

06:54:06 TRACE STARTED 05/18/2021 CM Release String cold-03.0.141.0-24403
06:54:08 Call-ID: 0681ad65cbceb18ac56087c76f00
06:54:08 active station 15555553750 cid 0x1bca
06:54:08 G711MU ssff ps:20
rgn:18 [x.x.x.x]:2060
rgn:18 [x.x.x.x]:2064
06:54:08 SIP<SIP/2.0 404 Not Found (No route available)
06:54:08 Call-ID: 0681ad65cbceb18ac56087c76f00
06:54:13 dial *800296
06:54:13 denial event 1586: Abbrev dial prg rejected D1=0x9f7d D2=0x1bca
06:54:13 dial *800296
06:54:13 denial station 15555553750 cid 0x1bca
06:54:16 Call-ID: 01cdfda5cbceb192c56087c76f00[/tt]

 

[bignose21]

I tried it and had the same issue dialing the feature access code

ABBREVIATED DIALING
List1: personal 1 List2: group 3 List3:

BUTTON ASSIGNMENTS
1:call-appr 5:
2:call-appr 6:
3:abr-prog 7:
4:abrv-dial List: 2 DC: 01 8:

If as above I assigned a key to a group entry like key 4 then it could be changed using the abr-prog key and was stored in the group.

 

[bignose21]

made a bit more progress so set is as above with the group against list 2 of the set

press the abr-prog key then "2 01 2000 #" get confirmation

The same does not work trying to use the feature code when dial first 2 its rejected

 

[richb808]

Thanks much for testing that bignose21!
But looks like you have assign a button group 3's dial code entry (your e.g. uses DC 01) in order to use abr-prog to change that entry.
But if I wanted to change say DC 02, which doesn't have a programmed button, then I'm not able to looks like? And if you have a lot of dial code (DC) entries, you can't program them all as buttons.
So while the abr-prog is a good workaround for small number of dial code (DC) entries, it doesn't sound feasible when you have a lot DC entries that may need to be changed.

But thank you so much for verifying that the FAC method doesn't work and appears to be an Avaya bug.
I was kind of suspecting that it was and now you've confirmed that.

Hopefully Avaya will fix some decade soon.

 

[bignose21]

So deleted the key 4 on test set so now just

ABBREVIATED DIALING
List1: personal 1 List2: group 3 List3:

BUTTON ASSIGNMENTS
1:call-appr 5:
2:call-appr 6:
3:abr-prog 7:
4: 8:


the pressed the abr-prog key then "2 03 2000 #" get confirmation

check of group showed config in place works for personal with abr-prog "1 01 2000#" for example also