I am trying to create a callflow to check extension dialed thru auto attendant. Ex:2??? setup in Menu action
There is no example of how to use the new check digit replaced by "Test Variable" in VmPro 5.0.21.
This is my setup under "Test Variable" Specific:
Select the Varible to Match= $KEY
Select the parameter(s) to test the variable against= Extn
Result:
- Extension > Transfer action = $KEY
- No Match > Generic Menu [Prompt](Invalid Entry) > Menu [Prompt](Please Enter Extension Number)> Test Variable
- Timeout 5 sec > Transfer to a test extn 800
When I dial x2000 it just keeps timing out to x800. Not going to x2000.
When I dial a digit not in the menu option, it correctly gives me prompt "Invalid Entry" and plays Generic Menu prompt.
I thought Extn was to transfer caller if there was a match in the IP Office and would follow the No Match result. Maybe I'm missing something in the setup.
Any help or work around would be appreciated.
Thanks
Howard
There is no example of how to use the new check digit replaced by "Test Variable" in VmPro 5.0.21.
This is my setup under "Test Variable" Specific:
Select the Varible to Match= $KEY
Select the parameter(s) to test the variable against= Extn
Result:
- Extension > Transfer action = $KEY
- No Match > Generic Menu [Prompt](Invalid Entry) > Menu [Prompt](Please Enter Extension Number)> Test Variable
- Timeout 5 sec > Transfer to a test extn 800
When I dial x2000 it just keeps timing out to x800. Not going to x2000.
When I dial a digit not in the menu option, it correctly gives me prompt "Invalid Entry" and plays Generic Menu prompt.
I thought Extn was to transfer caller if there was a match in the IP Office and would follow the No Match result. Maybe I'm missing something in the setup.
Any help or work around would be appreciated.
Thanks
Howard