We have a hotel running a PMS system from Nova, the phone system is a Mitel sx200 digital and the voicemail is an Active Voice Replay Plus v6.72. We have a series of problems which have all been resolved except for this last one. When a guest checks in, our PMS (Nova) notifies the Mitel and VoiceMail (Active Voice Replay Plus) to open the mailbox for that room. However, when you call that room number and go to voicemail, it says the person has already checked out of that room. I contacted Nova support and they said the communucation between the system is operational, but the Mitel is returning a "noopen" reply back. It appears to be a programming issue on either the Mitel or Active Voice, most likely the Mitel. I am not a phone guy and the one we are using wants to reinstall the whole system or just replace. I think this is stupid and too costly! Please help me
I found the set-up on how to access the Mitel remotely, but do not have the username and password; I only have the password to access the system from the main console.
I found the set-up on how to access the Mitel remotely, but do not have the username and password; I only have the password to access the system from the main console.