I have 3 separate DDI`s pointed to 3 different name tag hunt groups.
I need these 3 DDI`s forwarding calls to 1 mailbox at Night.
How can i set this up please.
Be aware that is a user chooses not to leave a message and dials another extension or dials zero the call will ALWAYS route back to the 1 mailbox no matter what.
Are these DDI's doing anything differently during the day or is their sole purpose to route to the one mailbox?
If they are doing something different, what might that be?
What is your SW level.
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What's most important is that you realise ... There is no spoon.
The name will display on a ring group if you program a name against the group. Nametag forces the system to maintain the name for it's entire progress through the system if transferred or forwarded. If you only need the members of the ring group to see the name when the call is answered then nametag is not required.
Once a nametag ALWAYS a nametag. This can cause unexpected issues
e.g. You answer a call at the ring group and transfer it to ext XXX. The expectation is that if XXX does not answer, MB XXX will pickup the call. With Nametag, the call will be forced to return to the mailbox associated with the Nametag Group.
**********************************************
What's most important is that you realise ... There is no spoon.
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