Need help fast! Micros WS6 printers stopped working!

[Hitek146]

I'm not very familiar with these Micros systems. I was trying to test another roll printer on a workstation, and when I swapped the printers out, all the printers on that workstation stopped working. I put everything back like it was originally, and neither the IDN printer or the serial printer on that workstation will print any longer. I ran the printer line test in the diagnostics, and the printers will print just fine from there, but not from the server. Any idea what I should check? The printers are set correctly in the server...

Edit: the IDN printer started working again after a workstation reboot. I also tried to monitor the printer in the devices tab in the diagnostics, and it says "Printer not detected", even though the diagnostics can print to the printer just fine....

 

[cherifbj]

hi contact me maybe i can have a look at it cherifbj@gmail.com

 

[Hitek146]

Thanks. I figured it out.

The problem was an intermittent connection on the RX data pin of the RS-232 cable. Apparently the workstation could transmit data to the printer, but could not receive data back, which was enough for the printer to print during the diagnostics, but not enough for the workstation's printer driver to detect and actually use the printer.