Need help... Empty deleted items locks outlook for all users

[dexterryu]

Hi and thanks in advance for the help...

I'm having an odd issue with my exchange server that I've never run into before. When ever any of my users (including me) attempt to empty deleted items or move muliple files from one mail folder to another (or select multiple files and delete) the outlook client locks up. Oddly enough moving one file at a time, or deleting one file at a time from deleted items does work.

I'm unable to find anything on the web about it and could really use the input...

Thanks again.
Chris

 

[brontosaurus]

this is sometimes caused by anti-virus software running in VAPI mode....

 

[dexterryu]

On the Client or Server? I don't believe I have it running on the server at this time.

 

[brontosaurus]

on the server...but if you don't have it, it doesn't matter.

 

[dexterryu]

Do you have any other suggestions or recommended reading that I should look into to resolve this?

Thanks agian

 

[brontosaurus]

well, since it's happening to everybody (right?), we should focus on the server. first check the event logs for any errors. I would lean towards the private information store possibly housing some corrupt data, in which case, it may require an off-line defrag or repair.

 

[dexterryu]

Yes, this is happining to everyone and I agree that it is on the server. The Event viewer logs are are clean from what I can tell, no errors from exchange that I can tell. I have a couple of NNTP errors but that is all :Accept clients on external interface NNTP failed with error 0x80004005.

I'll attempt to defrag and repair the priv.edb in the mean time unless the NNTP errors are causing this.

 

[brontosaurus]

nah, wouldn't be that. do the defrag and run a consistency check on the PRIV. Then, do the recovery (not repair, that's a bit extreme...)

 

[dexterryu]

One last thing... I know how to do the defrag with esutil... how do you do the recovery?

 

[brontosaurus]

eseutil /r

if you do a help on eseutil, it'll show you the full syntax.

 

[trevorwilliams2]

I am having the exact same problems that dexterryu's post listed above over a year ago, and also cant find anything else on the web about it.

This problem started after migrating my exchange setup to a new server.

Old Setup:
Win Nt with Exchange 5.5

New Setup:
Win 2k with Exchange 5.5

Priv is 6gb
Pub is 457mb

Did eseutil/r work to resolve this problem?
How long would it take to run?

Any help would be much appreciated.

Thanks