Been there done that Wolluf, I pulled the whole system apart, disconnected 2 batteries, one on the modem, and one under the palm pad, disconnected for a day, and tried to reset the eeprom under the dvd player, problem is the i/o controller chip LPC47N252 which has a boot lock, and I can't get past it, so I'm on the waiting list, unless there is any other idea's. Ha I got to hand it to Dell, I have never had this much problem with a password.