Need Basic Help Setting Up Call Groups ACS R8

[cshneider]

I just installed a new R8 to upgrade from my R6. I thought I was fairly good with the programming but I just can't figure out how to get call/hunt groups configured. I have five outside lines and extensions 10-16 should have access to all of them. However, I only want extensions 11,13 and 14 to ring at first and then after 3 rings go to extension 10. If there is no answer at 10 after two rings it should go to extension 18 which is a 3rd party voicemail unit.

Any help with this setup would be greatly appreciated.

 

[TouchToneTommy]

Assign the lines to Call Dist Group 7, #206-7-XX-1

Be sure that 18 is assigned to Hunt Group 7, #505-8-18-1

Set the VMS Hunt Delay to 5 or 6 rings, #506-1/2-LL-6

Set Ext. 11, 13, & 14 to Immediate Ring

Set Ext. 10 to Delayed Ring

 

[cshneider]

Thanks for the help. I got it working but a little different than suggested. Putting the answering machine on hunt group 7 resulted in the answering machine immediately recording rather than playing the greeting and then beeping. I simply set the hunt delay and did the ringing as you suggested. In addition I set the answering machine to answer after two rings but put ext 18 on delayed ring.

 

[TouchToneTommy]

Glad you got it figured out.

How does "3rd party voicemail unit" translate to "answering machine"?

VoiceMail relies on Mode Codes sent by the system to route the call to the auto attendant or mailbox. Answering machine answers the ring, plays the OGM and takes the incoming message.

 

[cshneider]

Sorry, should have been more clear. The answering machine does have 4 individual "voicemail boxes" but it looks like it operates just like any other answering machine.