need 8434 to be able to log-in into multiple hunt groups

[GQR]

I have a phone that needs to be able to log into three hunt groups at the same time. It was able to do that until I changed Mutiple Call Handling to many-forced. Now it is back to only letting the person log into one hunt group. Dose someone have an idea as to what field, in the hunt group, needs to be changed, so that I can leave it many forced and still log into mutiple groups.
Thanks

 

[AvayaTier3]

Use Multiple Call Handling in applications where you want agents to take
additional calls without dropping the active call. Examples of applications
include:
- An agent and a caller may need to wait on a call for information. MCH
allows the agent to put the call on hold and handle other ACD calls until
information is available.
- ACD calls may be more important to your business than non-ACD calls.
Use MCH to interrupt agents on non-ACD calls with an ACD call.
- In an EAS environment, calls from one skill may be more important than
calls from another skill. Use MCH to interrupt an agent who has a call from
the less-important skill with a call from the more-important skill.
You can use MCH in an Expert Agent Selection (EAS) or non-EAS environment.
- With EAS, you can administer any combination of MCH and non-MCH
skills for an agent. If an EAS agent is a member of both MCH and
non-MCH skills, he or she can handle multiple simultaneous ACD or Direct
Agent Calls only in the MCH skills.
- Without EAS, agents can be logged into only one split if it is an MCH split.
Similarly, a non-EAS agent logged in to a non-MCH split cannot log into an
MCH split.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[AvayaTier3]

Many forced
Agents are automatically interrupted with an ACD call under the same conditions
listed for one-forced. As soon as an agent answers an alerting ACD call, the
agent immediately becomes available to receive another ACD call from a
many-forced split or skill.
Agents in many-forced groups in Auto-In or Manual-In work mode are
unavailable only when an ACD call is ringing.
Use many-forced MCH when agents must answer important or urgent calls, even
when they must put equally important calls on hold. It can also be used to force
Direct Agent calls to an agent

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[GQR]

I am not that savy so I don't know what EAS means. Is that a field in the H.G. that I need to make a change to?

 

[telemanret]

Here is the poor boy way to handle multiple hunt groups give the agent multiple buttons for each hunt group ie auto-in, Aux login logout etc simple man with simple answers

 

[SF0751]

EAS = Expert Agent Selection.

EAS is turned on by Avaya on the Call Center page in systems-parameters customer options.

Susan
You can have it all. You just can't have it all at once.