NEC SV9100 Calling autoattendant internally

[LarryH1234]

Hi. We've recently become an NEC dealer. I got certified on the SV9100 and I've installed a few SL2100's. One problem I've been having and can't figure out is calling the auto-attendant internally. I can get everything working with it but the only way I've found to test it is to call in on an outside line. I can't use the voicemail group number (3999 default) because that just takes me to voicemail and can't dial the IRG 102. I'm missing something.

Any help would be appreciated. Thanks.

 

[belevedere]

You can loop a SLT port to a CO port to test.

 

[LarryH1234]

Thanks for the quick reply. I realize I could loop back to a CO port, but I was hoping there was a way to dial an extension number or code to get to the auto-attendant and it would be much more convenient. Is that the only solution?

 

[belevedere]

Try dialing the pilot number from an exetnsion that has no vm box, it should go to the main greeting. A virtual extension.

 

[obs_cy]

you can do it with loopbacks, setup your loopback ports and numbers and you can use them in the DDI table as a normal trunk going to A/A.

 

[LarryH1234]

I tried calling from an extension that had no mailbox. Just get vm prompt to enter mailbox number. Looks like loopback is the way to go. Will work if I have ports available, which isn't always the case. Thanks fr the help!

 

[belevedere]

In 47-02, check the box for item 13 and put 1 in box 14, next call routing box. When you are in a mailbox listening to a greetin, press #, it should take you to the main greeting.

 

[LarryH1234]

That works! Thanks. I also found that calling in from my cell, answering the call and transferring to 3999 gives me the autoattendant. Thanks again for the help!