NEC SV8100 Operator issue

[Thomas VIII]

I have a SV8100 where the auto attendant picks up and the user presses 0 but the call is not going to the operator ext 321. 47-13 is defined as Unscreened transfer to 321 on 0.
One odd thing, if a caller presses 4 it comes back as I did not recogonize that command, then plays the greeting again and then you can press 0 it will go the defined operator.
Any suggestions?

 

[Don W]

Make sure the dial action table is assigned to the correct call routing mailbox in form 47-08

 

[Thomas VIII]

47-08 is not being used that I know of. Is there config options for mailbox 1? This is the one I presume is being used.

 

[belevedere]

Try setting 30-02-01. Make 321 the operator extension.

 

[Don W]

By default dial action table 1 is assigned to routing mailbox 1 in 47-08