NEC Sv 9100 auto attendant 1

[val55]

Hello guys I have SV9100 pabx, can you please clarify this one,

My experience is that, if i call or other callers dialed our 5 trunkline numbers, the auto attendant immediately answer my call but then when i dialed the local extension numbers provided by auto attendant to reach other department, it will only ring for 2 times and then calls will be dropped immediately if not picked up within those 2 rings.

Does it mean the 1st and 2nd ring after reaching local departments numbers included in auto attendant greeting time? Is it possible to extend the ring or make it continuously ringing until someone picks up?

Thank you for your help.

 

[belevedere]

How is the department group set up in MB 16-01?

 

[val55]

This my mb 16-01 department group basic setup.

 

[OzzieGeorge]

Struggling to understand this one, you say....

"but then when i dialed the local extension numbers provided by auto attendant to reach other department, it will only ring for 2 times and then calls will be dropped immediately if not picked up within those 2 rings."

What numbers are you dialling? how do they relate to the auto attendant? under what circumstances are you dialling these numbers? Is the call actually being dropped or perhaps being forwarded to a non existent/invalid number?

If you are just dialling an internal extension number and the calls are being dropped, it isn't the automated attendant that is the issue!

 

[val55]

Okay whenever I call our trunk lines, the auto attendant will answer my call, i have 5 department to reach, so every time i dialed each local department telephones. It would only ring two (2) times, if not answered.

What i mean is within those two 2 rings if answered there's no problem. But if the receiver would not be able to answer within those two (2) rings the call will automatically be dropped by PABX (like busy tone - tooth tooth).

It would be harder for the caller to dial again our trunk lines.

What I want to know if possible to program the incoming calls to ring continuously until somebody picks up the call.

Thank you for your help.

 

[belevedere]

Item 10, enhanced hunting is not set.
Enhanced Hunting (Set at PRG 16-01-10)
Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under
which calls to a Department Group pilot number will cycle through the members of the group. The
hunting choices are:
• No Hunting
If all members of the department group are busy the caller will not queue to the department group.
• Busy
When all members of the department group are busy the caller will queue for the department group.
When one of the stations becomes available the queue call starts to ring the available station.
• No Answer
When the highest priority department group member is busy the caller will queue to the department
group. When the terminal becomes available queue calls start to ring.
• Busy/No Answer
Queuing when both Busy and No Answer condition occur.
Try setting it to Busy.
Try matching your settings to the one used for the InMail group.
FYI, this is why we use virtual extensions instead of department groups. With a Dept.Gp you lose station options like CF to VM.
In the AA, send the call to a virtual extension. Place the virtual on each phone that needs to answer it, then assign the VE to ring. MB's 15-07/09, 47-13.

 

[val55]

My friend thank you for your replies, It seems the number of rings is insufficient, for example I dialed my trunk lines:

-(897) 567 9778 then auto attendant will answer.
Attendant message: you may reach the number or local extensions for:
- admitting 5678
- laboratory 7554
- medicine 7888
- chemical station 6543
- water station 3556

I want to call straight to laboratory so i dialled 7554.
-If within 1st ring and 2nd ring answered, no problem at all, can communicate.(caller feeling - satisfying,happy)
-else If After 2nd ring and no answer it becomes busy tone and call ended.

I go back again and dial trunk lines. (897) 567 9778, and repeat step. (exhausting oh my i don't wanna call again-caller thinking. It feels like they were rejecting my calls).

I need your help if i could program the local extension numbers or set the ring to continuous until someone picks up,for the department i want to call. Not only 1St ring and 2nd ring but until somebody picks up the phone.

 

[belevedere]

Verify 7554 is not set to call forward anywhere. Make sure that the transfer recall timer is extended and the recall to operator is turned off.
Check the following;
20-11-13, trf to opr unchecked = off
24-02-03/04/05/08 - timers
24-01-02 trf to opr timer
24-09 = call forward settings.

 

[val55]

 

[val55]

 

[val55]

 

[val55]

Hello everyone, Images above are my default program.

Extending MB 24-02-04 Transfer recall time would extend the number of times(rings) can be heard during transfer? By how much adjustment do i need to input to maximize transfer ring?

My incoming call drops during transfer even the dialed number is not busy and free.

Thank you.

 

[daddybadger]

Is tis a routing mailbox or VRS where the AA is used?

 

[val55]

Its a VRS where auto attendant is being used to dial a specific department.

 

[daddybadger]

try changing 26-07-02 to 64800

 

[val55]

My friend which one here is 26-07-02?

 

[daddybadger]

My bad 25-07-02

 

[val55]

Okay here is my default config on 25-07-02
I hope it would extend the number of rings or until somebody picks up the call after dialing an extension number provided by Automated Attendant. I'll try first.

 

[val55]

Thank you so much for all your time and replies. Problem solved, I have extended my AA call answer time.