I have a customer with an NEC IVS-2000 equipped with Dterm phones. One user on the system has a problem with her phone that while on a handsfree speaker call it will switch to handset mode without any interaction from the user. When this happens it does not disconnect the parties, she just has to pick up the handset to continue the conversation. There seems to be no known consistencies of when or why this happens. It does happen on internal and external calls as well as received and initiated calls. I have moved her to a new port, changed phones, ran a new cable and used all new termination parts. I'm not sure where to go from here, any help would be greatly appreciated.