NEC DS-1000, changing from bad port

[Combs Communications]

Patience with the newbie, please. I own a cabling/equipment company in south Florida. Although I have over 20 years with the ILEC, I have only 2 as a business-owner. I have spent 15 years programming various multi-plexers but CPE is a new area.

I have a customer that required cabling work and troubleshooting. the only issue i couldn't resolve was that the speaker on one of the three phones in use was barely audible. when sets were switched, the trouble remained on the port in use, (#1). When the phone was moved to a different port, it worked correctly. It was determined that port #1 on their DS-1000 was defective.

My solution would be to re-assign the extension currently on port-1 to the next available, port-4, which I have already verified to be without defect. My problem is that I have no experience programming these systems. Fujitsu, LiteSpan, DDM-2000, Marconi, but no PBX systems. Is there a way to copy the provisioning from port-1 to port-4, or will i need to do it line-by-line? Also, can you suggest an on-line course on the provisioning of these systems?

 

[belevedere]

If you have the system administrator program, then you can use the station swap, or copy command. And you can use the station numbering command. Through the phone is a bit more cumbersome.
1. try getting a programming manual -

http://www.wedpphones.com

2. the default programming off line procedure is -- SPKR + # + * + # + * + 372000 + HOLD. This is published in the document. If it was changed by the previous installer...well, not much you can do.
3. type 0505 + HOLD to get to station swap.
4. Enter the number of the first extension or trunk you want to swap (e.g., 301).
WITH EXTENSION? Enter the number of the second extension or trunk you want to swap (e.g., 302).
xxx <=> yyy (Y/N)? The display shows the first extension (xxx) and the second
extension (yyy).
Y (9) Accept the displayed swap.
• EXTENSIONS SWAPPED means the swap was successful.
• SWAP FAILED means the swap was unsuccessful.
N (6) Back up without accepting the displayed swap.

 

[Combs Communications]

Thank you very much for this information! I will be at that customer's site on Wednesday. I will be sure to post the result here.

 

[Combs Communications]

Thank you Belevedere. It has been a busy two days, so I'm a little delayed in my response.

I was able to perform all of the steps, which actually surprised me a little. However, in the end I got a "swap failed" indication. I repeated the procedure using the "swap from" phone, an active phone which wasn't involved in the swap, and an inactive extension. Each time the results were the same. I was able to enter all of the commands with the expected prompts and responses, but the final result was "swap failed.'

Could you tell me what conditions would preclude this swap? For instance, I noticed that the message light was flashing, and the display noted that there were two VM's waiting. That employee wasn't available and only they know the password for that extension. Could this be the cause? Do you know of any other conditions that would cause the swap to fail?

Thank you again for your help.

 

[Combs Communications]

Also, after reading my original post I realized that I made a mistake. The defective port is not #1. It is actually the 3rd port, designated extension-302. In the Telecom environment, a new count would always begin with 1, as in 301. beginning with ext 300, then 301, then 302, was a little odd for me at first.

 

[belevedere]

The swap needs to be between the same type of station, and they both need to be idle when you try it. If this fails, try changing the station numbers in extension number plan.