NEC 9100 - how/where to change outgoing caller ID setting?

[dollabill101]

At the moment, when any user calls out from their DiD, It will display the company's main name and line for caller ID (not the user's DiD). I know at one point or another that was a system setting set for all phones. My question is can that be disabled for certain individual lines? When someone sets to forward their calls to their cell phone, any/all calls forwarded still show our company name/line on their cell phones and it would be nice if they can see the actual caller ID of whos calling their DiD

 

[swlim]

Look at Pgm 14-01-24 (enable)and 21-12-01, 21-13-01
Also the provider must allow outbound caller id over ride on the circuit

 

[dollabill101]

so for 14-01-24, that setting for all the trunks are unchecked. For 21-12-01 it's displaying all trunks and the calling party number fields is the main line phone number for all the fields. 21-13-01, has ICM extension fields but a pull down in the upper right for selecting an extension to choose from. Sorry if im not making sense, I don't know alot about the NEC webpro system.

 

[swlim]

I would enable 14-01-24 (check box) for all trunks, then set up call forward test extension and call it
If you just want to try one trunk, for example 23, check box.
To choose a particular trk, press SPK #9, 023 for trk 23, then just dial number
21-13-01 is for extension user making outbound calls to allow receiver to view DID number if desired
Seems like you are doing fine with webpro

 

[swlim]

disregard the choosing trk part, thats for a different function

 

[dollabill101]

I only see a 21-13? and not sure what to do there?

 

[swlim]

21-13 is if you want outside callers to see extension users DID number so they can call direct
not involved in your original request

 

[dollabill101]

Well kinda. Because when like i mentioned when forwarding is on say to the users cell and someone calls their DiD, it hits there did then forwards to the cell, and the cell caller ID only displays our company name and number.

 

[swlim]

have you enabled 14-01-24 and made test calls?
that is the pgm for trk to trk cid outgoing trf/opx cfwd