NEC 2000 IVS And Dialogic D/41 Dialer HELP!!!!

[Salinsde]

Thank you all for your help! My company just recently purchased the NEC 2000 IVS phone system. We were running an autodialer using the Dialogic D4/1 cards and it was successful.

The issue: The dialer can dial out on the PBX (Pressing 9 and area code then number) But when it transfers back in the dialogic card clicks over (Uses 3 way feature) and then dials the number to a live agent and connects. Before the PBX this wait was only a matter of seconds (10 to be exact). Now, the dialer takes 42 +- seconds to connect and we are losing customers. The dialogic card has PBX Expert/32 to "read" tones. What do you all think the issue might be? I have to find a solution for this ASAP.

Thank you for any help!
-Denis

 

[OzzieGeorge]

Have you checked that you have the correct digit lengths set in cmd 85. It sounds like you are having to wait until a timeout happens.

 

[OzzieGeorge]

Having thought about this I should first have asked have you tried doing this sequence of events manually to see if the problem is in the PABX or the dialler?

 

[Salinsde]

I have tested it. I have analog phones and tested the exact process. What the issue, is that when the PBX does a conference, It give a studder dialtone when you have another call on the other line. The PBX expects "you/human" to dial the number over the studder dialtone. Where as the Dialogic card is looking for the Standard dialtone. I have tried to setup the PBX Expert/32 Tone setup, but the dialers to not have assigned lines, so the PBX Expert/32 setup will not configure properly.

What is happening is, I need to either (1) Find a way to program the dialogic card to dial after 1 second automatically (Not sure how to do it this way) OR (2) Ask the PBX supplier to change from studder dialtone to standard on the PBX.

I think 1 is the better solution to prevent issues later on. But I do not know how to get the dialogic cards to dial.

 

[OzzieGeorge]

I think you will have to sort it out Via the dialogic cards as I don't think the provision of stutter dialtone, or special dialtone as it is referred to in the manuals, can be altered for this feature. I think you will have to go to the autodialler manufacturer to get a solution on this one. The one good thing is that it does eventually complete the proceedure so that implies there is a timeout and that should be alterable.