NEC 2000 IPS CSTA Software for Dual Forking

[jjdc]

Hello All,

I'm starting integration to Microsoft Office Communicator 2007 R2 with our PBX NEAX 2000 IPS system.

Excuse me if I get this wrong, but I don't know much about telephone systems.

I was asked to find a software that can communicate to the PBX system and update the status of extensions between OCS 2007 and the NEAX 2000 IPS. So if OCS 2007 knows the user is currently on a call or in a meeting it will update the NEAX 2000 IPS that his extension is busy.

The guy from Microsoft said it was called a CSTA Software and that the NEAX 2000 IPS has to support Dual Forking?? Does this make sense?

Thanks!

 

[jjdc]

Here is a Power Point describing the connection (Page 28):

http://download.microsoft.com/downl... Topologies and Interoperability_session.pptx

 

[OzzieGeorge]

Silly question I know but have you tried asking NEC?
see here......

http://www.necunified.com/main/Products/ProProduct.asp?prodid=438&solid=201

 

[jjdc]

Thanks, but the problem is I already have the Dialogic 2000 MediaServer and can't afford to go out and buy another peice of hardware like the NEC OW5000. I'd like to get the integration with our current setup going, but I need the CSTA software to finish this up.

 

[PhoneTech88]

You will need the OW5000 from NEC if you want to know when someone is on the phone. The 3rd party Dialogic 2000 I would think is not able to read the NEC PROTIMS it only integrates via T1-QSIG. Microsoft worked with the major manufactures so they can utilize their own gateway integration with the OCS. If it would work out of the box from Microsoft and a 3rd party gateway, why would you still need the PBX manufactures anymore. What did your PBX vendor have to say?

 

[gmannatl]

The OW5000 IS SOFTWARE. Basically the NEC uses an enhanced version of CSTA called OAI. Much of the commands are similar, but OAI actually combines some functions into one. For example Transfer & Release are one function under OAI, but in CSTA it would be two seperate functions. The OW5000 is basically normalization SOFTWARE when used for this purpose. Obviously NEC has it's own desktop clients and applications that can connect to the OW5000 Server. However, to use it with OCS it basically is converting OAI to CSTA. It is rather inexpensive if you have a server to run it on already, or can use a VS.