NEAXMAIL IM-16lx issue 1

[Kahod]

We have a NEC phone system with a NEAXMAIL IM-16 VM. All of a sudden, a station is no longer going to voicemail after a certain amount of rings. I have logged into the web based portal of the NEAX and do not see anything different on that particular profile versus the others. Anyone have a suggestion as to where to look or maybe a setting I might have missed? Perhaps the person stationed at that desk accidently punched in a code to stop the voicemail from kicking in?

Thanks in advance.

 

[belevedere]

What phone system is it on? The user probably cancelled their forwarding to VM.

 

[Kahod]

NEC Univerge NEAX IPS DM with NEC DTerm Series 1 phones. Is there a code that can be dialed through the phone for that setting? I don't see a setting in Matworx? Thanks.

 

[belevedere]

The code is programmable, usually set up by the installer/programmer of the system. I usually use *5 for CF all, *6 for cf busy and *7 for b/na. #5,6,7 to cancel. You could try using the soft keys.

 

[Kahod]

You gave me enough information that I found the original docs and the typed out notes on the call forwarding, and now it's working. Thank you.